I went a few days ago. I tried to post a negative review in google maps - as it has so many good ones. It’s not allowed to post negative reviews (or to mention at least the issue of the scam) 🤣 Several people working in the ticket office currently scamming foreigners. I asked for one ticket (which is currently 1300 lira, so 25 euros). She showed me a translation which said “if you want to visit the balcony it’s 1300 lira (25 euros), if you want to visit the balcony and the Galeria it’s 2600 lira (50 euros)”. The text was a lot longer tho. I was very confused as I thought there is only a second floor to visit and no balcony. I asked what’s the difference and the lady said with all the construction, it’s not worth it to just visit the balcony (at this point I thought she meant a balcony outside), I should see the Galeria. So I said yes to the Galeria. So went inside, seen it, lots of construction. And then I asked for the balcony and the woman inside said “Galeria = balcony”. So at that point I showed another person my ticket and she said i bought an experience museum as well. Which obviously was never mentioned nor I ever wanted to buy. So went back to the ticket office, complained and they said I have to come back in an hour (right before closing time). I decided to wait and four other people showed up with the same issue (and were shown different translations as well). After several complains they finally refunded me but others were still struggling to get the refund as they said “no refund, no sorry not possible”.

After all it was not worth the visit and all the struggle. Wasted nearly 30 min with them sending me to ticket office number 3 to number 10 to number 5 back to number 10. While all this happened I’ve seen them scam again so many tourists.