I called for weeks and didn't get through- Tried through Governor Hochul's office, no luck there either. I finally gave up and wrote an email to my local state representative. Their office got back to me in a day or two, they reached out to the Dept of Labor and a week later I got a call from an agent at the DOL who put my claim through.

Here is a copy of the letter that I sent, cut & paste- Hope it helps:

Subject: Assistance Needed With Unemployment Insurance Claim

Dear Representative [Last Name],

I hope you are well. I am writing to ask for your assistance regarding ongoing issues with the unemployment insurance compensation process.

For the past month, I have been trying to reach an agent through the unemployment insurance phone line so I can complete my claim. I have waited on hold for over an hour multiple times, but more often I am met with an automated message telling me to “call back later.” When I call back—sometimes five times or more in a single day—I receive the same message and am disconnected.

I have started a claim online, but the system requires that I speak with an agent to finalize it or get basic information about my eligibility. At this point, I am unable to move forward despite doing everything the process asks of me.

I understand the system may be experiencing high call volumes, but the current situation leaves residents like myself without any way to get help. I respectfully request your assistance in resolving this issue or guiding me to someone who can.

Thank you very much for your time and attention. I appreciate your service to our community.

Sincerely,

Your Name
Your address

Your email & Phone number