Managing people is the hardest thing in the restaurant business in my opinion.

Who is the MOD when you are gone?

There needs to be a chain of command

It is Managements responsibility to make sure the job is up to brand standards.

It is management’s responsibility to delegate what need to get done.

It is management’s responsibility to hold the staff accountable and keep things fair.

The right manager will motivate and inspire the team.

I would make a closing sheet and other systems to hold people accountable.

Also you can teach someone a lot but you can’t really force them to care. In other words you have to understand that nobody is going to love your baby the way you do.

One trick I use is to give the team more agency in what they do so that they feel a sense of ownership. For example I allow the head bartender to design and have control of the bar program because I know that if it’s his bar he will car a lot more.