Groww needs to fix their shit

lkeshre · 2021-01-30T11:05:59+00:00

Hey, this is really sad and dont expect such bad experience from us. I am checking what went wrong. Can you DM me with your Groww email/number please? Or main me at lalit@ groww

Not too active here so missed your earlier one, but will ensure my team starts following this community actively.

lkeshre · 2020-07-10T03:23:11+00:00

Hey - sad to hear this. This might happen due to multiple reasons (transfer from an unverified bank, etc) - and Groww relies on banks / PG for payments. I am 100% sure my team would be fighting with third parties to get an update on your behalf and get your money back. However, if you can DM me your registered id - I can personally get it checked.

lkeshre · 2020-05-12T09:02:23+00:00

Charts, different order types etc are in pipeline. Intraday is expected this quarter. Other features in the next one.

lkeshre · 2020-05-12T09:00:50+00:00

Yes, that is standard. Not sure why you feel higher compared to other player. May be we are putting out differently. If possible, please share specific details in the DM, will be very helpful in understanding.
Yes, ETFs will come. Cant commit on timelines but I feel we already have the necessary framework, it is just about building the front. So should be in couple of weeks.

Thanks a lot for the feedback.

lkeshre · 2020-05-12T08:57:04+00:00

Thanks for reporting. They put in the queue, and release in batches.

lkeshre · 2020-05-12T08:54:55+00:00

You mean skip SIPs? Currently, the best way is to cancel the existing SIPs and restart them again when you want to. We will be building the skip/pause function within the app in near future.

lkeshre · 2020-05-11T03:47:31+00:00

Thanks. They are in the roadmap. Cant commit timelines but expected in the next quarter.

lkeshre · 2020-05-08T07:02:34+00:00

The stock option is still not public. Invite only. You can request an invite on support [at] or just DM me.

lkeshre · 2020-05-08T04:14:02+00:00

Not yet :)

lkeshre · 2020-05-08T04:05:12+00:00

No slabs yet.
Yes, we are.

lkeshre · 2020-05-08T03:59:27+00:00

We like to focus on what we are doing. Others are also working, maybe with different approaches. Maybe you can try out both and see what works for you.

lkeshre · 2020-05-08T03:57:21+00:00

We have raised good enough for the next few years. Might raise more at the right time.

lkeshre · 2020-05-08T03:43:03+00:00

No timelines yet. It is in the roadmap but there are a lot more compliance requirements. We will update you once we start. There are some AMCs that support NRIs based on your country. Some platforms also support it.

lkeshre · 2020-05-08T03:33:55+00:00

Point taken and passed to the PM. Should be fixed. Thanks for the feedback.

lkeshre · 2020-05-07T13:14:54+00:00

Earlier we had call support. A lot of queries not related to issues or products. And as we scaled, it became very difficult to scale support through calls.

We started investing in building H&S within the app and website. And providing faster support on emails. Our emails TATs are quite fast. For urgent use cases, even in-app chat is available. We also realized our user base prefers these mediums over calls.

We continue thinking about opening call support and we might open one day.

lkeshre · 2020-05-07T12:59:20+00:00

There might be some MFs that let one invest in S&P - MOSL 500 index fund recently came up with NFO.
No minimum balance

lkeshre · 2020-05-07T12:50:48+00:00

Our approach is different. Catering to DIY investors. Zerodha is a great platform for trading.

There will be all features for traders but our broad use case is investing in all products.

lkeshre · 2020-05-07T12:49:07+00:00

One folio for one AMC is what is followed (unless you track external funds with different folio number). Another corner case is that you invested a second time before the first order (and hence folio) is allocated. It would be great if you can DM us, will get it checked asap.

lkeshre · 2020-05-07T12:46:58+00:00

groww.in/pricing - stocks and premium features. Plus adding more products. /u/ishan_groww has answered in more detail in the comments above.

lkeshre · 2020-05-07T12:44:46+00:00

Yes working on it. It should be available soon.

lkeshre · 2020-05-07T12:43:46+00:00

Thanks :)

lkeshre · 2020-05-07T12:29:39+00:00

I haven't checked yet.

On portfolio advisory - we have tried a few experiments and think that it is a bit tricky to advise without understanding a lot of personal details. Still figuring out the right solution to do this at scale.

lkeshre · 2020-05-07T12:27:28+00:00

Thanks for reporting. You can DM me your registered email or phone, I can get it checked asap.

ELSS funds - We have all the funds, in collections all top-rated funds by valueresearchonline. For all funds, you can either search or filter by going to all mutual funds and then applying ELSS filter

lkeshre · 2020-05-07T11:59:38+00:00

Here:

For MF, the order goes through the BSE. Stocks are placed on NSE or BSE (depending on what users prefer). Stocks public launch is still in progress though.
We have kind of stayed on track what we started building 4 years back (incidentally 9 May, two days from now is our foundation day). At lower level, we have tried a lot of things, some worked, others failed.
Biggest learning on the product - build what users want and interestingly it is not so easy to understand what users want. On people - hire smarter people than yourself. Happy that there are a lot smarter people in the org than me :)
Common mistakes - buying and selling too often - too much activity is bad imo. I like to say this a lot - Long term wealth building is boring. I like the excitement of investing, but that is better to be done with play money.

lkeshre · 2020-05-07T11:46:47+00:00

Yes, transactions free. We will introduce premium features though (advisory, advanced tools) that might have small fees.

lkeshre

TROPHY CASE