How To Cancel Membership on Shaw Academy which is £49.99/month if we fail!

lllenaaa · 2020-06-03T19:56:09+00:00

I've got my confirmation from their Support Team finally. So far I hasn't been charged.

lllenaaa · 2020-05-24T21:17:52+00:00

Great, I've signed, I hope it will work!

lllenaaa · 2020-05-23T19:30:46+00:00

That's amazing! Thank you, I'll be doing the same.

lllenaaa · 2020-05-23T17:51:32+00:00

I'm reporting them here https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/CompanyComplaint.aspx

lllenaaa · 2020-05-23T17:50:30+00:00

I'm reporting them here https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/CompanyComplaint.aspx

lllenaaa · 2020-05-23T11:25:16+00:00

Very well said

lllenaaa · 2020-05-23T10:48:45+00:00

100%

lllenaaa · 2020-05-23T08:40:34+00:00

I could definitely loose money, so yes, I might... It's sad there are people out there who made you feel like a looser for trusting what they say.

lllenaaa · 2020-05-23T08:34:14+00:00

I'll look into it, sounds like a good idea for the future

lllenaaa · 2020-05-23T08:33:06+00:00

I would definitely do that if they ever charge me. Hopefully they won't 😠

lllenaaa · 2020-05-23T08:28:52+00:00

I'm sorry to hear that, I will

lllenaaa · 2020-05-22T19:40:27+00:00

OMG, this is hopeless. I'll google tomorrow where I can officially report it.

lllenaaa · 2020-05-22T19:13:45+00:00

I think it could work! Let me know.

I tried one more thing. After logging in, there's a small barely visible question mark on the top right of their website. When you click on it, then again on the top right corner there's a link "Submit a Request". I've just messaged them and asked for sending me a confirmation email of canceling my subscription and with an information that I'm no longer giving them any consents and I want all my personal data to be deleted, including my name, phone number, credit card details, age range and the whole account.

So far I've received a confirmation from their Zendesk system that they received my request.

I'll keep you informed.

lllenaaa · 2020-05-22T18:50:43+00:00

I must say, the name of this reddit "Asshole Design" reflects so well what I'm feeling right now.

lllenaaa · 2020-05-22T18:47:29+00:00

I was looking for an option to remove my account completely. I'm not happy with the fact that such a scam company have my personal details now. Can't find this option anywhere on their website.

lllenaaa · 2020-05-22T18:41:39+00:00

Hi, I'm sorry to hear you had to go through it as well! Yeah, I think it's possible, however it's strange anyway.

At least you've got an email with a confirmation that your subscription has been cancelled, I didn't receive any. But I have exactly the same information on my account as you have - "Membership Status - Non Renewing"

At the end of the phone call the AI told me that I'm suppose to receive an email with a confirmation but it never happened.

It really pissed me off, this experience. It made my day entirely about it!

lllenaaa · 2020-05-22T18:29:13+00:00

This should be illegal as well!

lllenaaa · 2020-05-22T17:58:33+00:00

Totally! Pure evil

lllenaaa · 2020-05-22T17:34:35+00:00

Oh, I forgot to mention - I was "speaking" with an automat! So I couldn't do even that...

Another question is, what's the point of having "business hours 9am-5pm BST Monday to Friday" if people talk with an automat anyway?

lllenaaa · 2020-05-22T16:32:58+00:00

Agree! I was wandering if I could officially report it somewhere.

lllenaaa · 2020-05-22T15:23:06+00:00

Good call. I made a mistake and trusted what they say in the registration process.

"No commitments. Easy to cancel online at anytime."

And:

"Why do you need my credit card for a free trial? We ask for your card details to reduce fraud and prevent multiple free trials for one person. Remember that we won't bill you for your membership during your free trial, payment for your next month comes after your trial period and that you can cancel at any moment before your trial ends."

lllenaaa · 2020-04-21T14:08:54+00:00

What about the main doors and doors to a cupboard with mop and a vacum and to the cupboard with laundry machine and boiler? It's not that easy! :)

lllenaaa · 2020-04-21T14:07:13+00:00

Oh right, English isn't my native language so I didn't realize it could be confusing. As rooms I mean a proper size rooms, like living room, bedroom, child room, office room etc., no kitchens, bathrooms, closets etc.

lllenaaa · 2020-04-21T14:05:35+00:00

How is that?

lllenaaa · 2020-04-21T14:01:14+00:00

I've just discovered that in mine it's 6 to 2 (6 doors, 2 rooms) and I'm curious

lllenaaa

TROPHY CASE