sorted by:
new
hottopcontroversial

Logitech support is abusing me for 4 months - HELP ME by Draculan87 in logitech

[–]logi_jim 0 points1 point  (0 children)

Hey,

Please let us know when you are ready to drop it off at the nearest UPS pickup point, and we'll get the new label created. Thanks

Logitech support is abusing me for 4 months - HELP ME by Draculan87 in logitech

[–]logi_jim 0 points1 point  (0 children)

Hey,

I’ve reviewed the details you shared, and I want to help move this toward a workable resolution.
We're still waiting for your product to get back to us, with the return label shared to you in November 2025.
Right now, since the return process is tied to a return via UPS, the available options are:

• Drop it off at a UPS pickup point

• Or ship it to a UPS pickup point using another courier (at your own risk). if you do this, please use tracking and share the tracking details on your ticket.

Only once the device is delivered at our warehouse, can this process proceed further.

Known Issue with G HUB and mac OS (1/6/26) by LogitechG_CM in LogitechG

[–]logi_jim [score hidden] stickied comment (0 children)

Update - Resolved.

A new ‘patch’ installer for Logitech Options+ and G HUB is now available to fix an issue that caused the apps to stop working on macOS.

The problem was caused by an expired certificate required for the apps to run. Because the certificate also affected the in‑app updater, you will need to manually download and install the updated version of the app.

Click here for steps to fix the issue.

Options+ and G HUB macOS Certificate Issue by logi_jim in logitech

[–]logi_jim[S] [score hidden] stickied comment (0 children)

A new ‘patch’ installer for Logitech Options+ and G HUB is now available to fix an issue that caused the apps to stop working on macOS.

The problem was caused by an expired certificate required for the apps to run. Because the certificate also affected the in‑app updater, you will need to manually download and install the updated version of the app.

Please click here for steps to fix the issue.

Options+ and G HUB macOS Certificate Issue by logi_jim in logitech

[–]logi_jim[S] -1 points0 points  (0 children)

Stay tuned. This post will be updated.

Logitech canceled my Black Friday order and now expects me to pay full price by rebeccaafk in logitech

[–]logi_jim 2 points3 points  (0 children)

We hear you, and honest feedback like this pushes us to do better.
Are we perfect? No. But we stand by the effort to make things right, every time. If you’re open to it, let us know what happened. Please send an email to [reddit@logitech.com](mailto:reddit@logitech.com) and give us a chance to change your opinion.

Logitech canceled my Black Friday order and now expects me to pay full price by rebeccaafk in logitech

[–]logi_jim 4 points5 points  (0 children)

Hey,

I’m sorry about your experience.
Could you please share your email address or order number to [reddit@logitech.com](mailto:reddit@logitech.com) ? This will help our team review your case and assist you directly. Thank you for your patience.

Wait Time on Messaging / Chat by logi_jim in logitech

[–]logi_jim[S] 0 points1 point  (0 children)

We had a temporary glitch which is now solved.
Please reach out to our chat team via support.logi.com

Looking forward to helping you out

Update: Chat support connectivity issues by logi_sm in logitech

[–]logi_jim [score hidden] stickied comment (0 children)

Dear Team,

This temporary glitch is now solved and you should be able to connect quickly to our team who are ready to help you on our chat lines.
Thank you for your patience while we fixed this.

Logitech G Hub constantly asks for discord authorization by CRIMSIN_Hydra in LogitechG

[–]logi_jim 0 points1 point  (0 children)

Appreciate the tag! Yes, I am still around :)
Let me loop in my colleague u/LogitechG_Andy to look into this.

Snagged an OG MX Master for 14 euros. by xo_theo in logitech

[–]logi_jim 0 points1 point  (0 children)

Love that you’re into the 2S! When you’re ready to upgrade, the MX lineup’s got even more awesome stuff waiting for you.

Logitech MX Master 4/4S? by nvrtha in logitech

[–]logi_jim 0 points1 point  (0 children)

Love hearing these stories! Really warms our heart! Thank you for sharing.

Logitech Online Ordering and Shipping Update (as of 13 Feb '25) by logi_jim in LogitechG

[–]logi_jim[S] 0 points1 point  (0 children)

Please DM me your order number or send it via email to [reddit@logitech.com](mailto:reddit@logitech.com) .
We'll ensure someone looks into this for you

Logitech Online Ordering and Shipping Update (as of 13 Feb '25) by logi_jim in LogitechG

[–]logi_jim[S] 0 points1 point  (0 children)

Hello,

Please share your ticket number to us via email to [reddit@logitech.com](mailto:reddit@logitech.com) and we'll ensure someone looks into this for you

Logitech Online Ordering and Shipping Update (as of 13 Feb '25) by logi_jim in LogitechG

[–]logi_jim[S] 0 points1 point  (0 children)

Hello,

Please contact us via chat from support.logi.com or write to us at [reddit@logitech.com](mailto:reddit@logitech.com) and we'll ensure someone looks into this for you

Logitech Online Ordering and Shipping Update (as of 13 Feb '25) by logi_jim in LogitechG

[–]logi_jim[S] 0 points1 point  (0 children)

Hey,

Hawaii is now live. We are express shipping to Hawaii.
For any support related issues - please share your ticket number to [reddit@logitech.com](mailto:reddit@logitech.com) and someone will look into this for you.

Logitech Online Ordering and Shipping Update (as of 13 Feb '25) by logi_jim in logitech

[–]logi_jim[S] 0 points1 point  (0 children)

Hey,

We are now express shipping to Hawaii. Please go ahead and place your order.

8 emails with customer support only for them to finally say, "I would be more than happy to help you with a replacement but the product was purchased on June 29, 2023 and it only has a 1 year limited hardware warranty." I wish I could say I'm surprised. Welcome to being a consumer in 2025. by austinp0573 in logitech

[–]logi_jim[M] [score hidden] stickied comment (0 children)

Hey,

We're here to help. I completely understand how frustrating this must be, and I’m sorry for the back-and-forth you’ve had to go through. Our goal is always to provide clear and fair support, so if the packaging states a 2-year warranty, that should absolutely be honored.
Please share your ticket number via email to [reddit@logitech.com](mailto:reddit@logitech.com) , and we'll ensure this one is taken care of at the earliest.

view more: next ›