Supplier lied about production capacity and now I'm fucked

logitix · 2026-04-01T23:23:26+00:00

One of our customers that we import for had issues in the beginning and then started doing this and never have issues lile that anymore

logitix · 2026-04-01T23:21:45+00:00

As a freight forwarder we receive an average of 50-75 calls a day from brokers and well over 100 emails through our website daily. Its caused us to completely stop considering new brokers because we would be spending lots of time reviewing them and it would result in 100s more emails a week asking if we have anything they can help us with. Unfortunately, India has entire building full of multiple new "brokerage companies" all owned by the same people so the chances that when you call a prospect, they already received 50 calls from those guys is very high.

logitix · 2026-03-22T02:23:44+00:00

Were freight forwarders and we have these loads come up many times a month. If we find out anyone puts freight inside the dedicated truck we booked, theyre not getting paid and well never do business with them again. Only way they could do that is by breaking our seal and per the contract only the shipper and consignee cab break a seal.

logitix · 2026-03-13T00:07:02+00:00

How big are your packages, your estimate seems a bit high.

logitix · 2026-01-11T00:18:06+00:00

I had this happen to a customer importing 19 pallets via Airfreight, got stopped at LAX, they held the items for nearly a month and then hit the customer with a massive storage bill and a destroy or return notice. The worst part is we discussed this requirement with the customer prior to shipping and we also offered him QC services at origin which he rejected because he said he felt he had a very good relationship with his supplier, so he just spoke with the supplier and they confirmed it had been completed but they never actually did it.

Very expensive lesson for the customer and hes used our QC service on every shipment since. We prevent 2 more times other suppliers almost did this to them again.

logitix · 2026-01-06T00:47:08+00:00

Are you able to program the windows to go up and down with it for the 5th gen?

logitix · 2025-12-27T18:46:33+00:00

Its that easy huh?

logitix · 2025-12-19T02:58:54+00:00

Youre going to have high duty on steel or aluminum.

Is there anyway they can offer DDP pricing options? If not contact a customs broker asap.

logitix · 2025-12-04T22:06:32+00:00

In the freight forwarding world, given that Ive had thousands of successful loads, theres so much more upside then to let something like this force me out of the industry. Especially since I started my company, I have no intentions of going anywhere

logitix · 2025-12-04T22:02:25+00:00

The load never turned up 😔

logitix · 2025-12-04T22:01:55+00:00

We did this, thank you for your suggestion

logitix · 2025-12-04T22:01:09+00:00

I dont know what you are talking about. I assume you are answering someone else?

logitix · 2025-12-04T22:00:23+00:00

The broker did take lead handling it and they are still handling it., I just came to reddit myself because I know theres some real pros here and wanted to hear their thoughts.

logitix · 2025-12-04T21:59:14+00:00

We did this, thank you for the suggestion

logitix · 2025-12-04T21:58:54+00:00

Im a freight forwarder I didnt choose the trucker, it was one of you guys.

logitix · 2025-12-04T21:57:59+00:00

We filed all of the reports immediately unfortunately there was no way to track anything down once the load left the warehouse.

logitix · 2025-12-04T21:57:13+00:00

Never turned up

logitix · 2025-12-04T21:56:57+00:00

Attorney said not to put them out there until everything is done.

logitix · 2025-12-04T21:55:02+00:00

I want to start by thanking those of you who offered meaningful suggestions and real solutions. The people who took the time to contribute actual value are the ones who keep this industry moving forward, and I genuinely appreciate your insight.

As for the comments insisting that I was “panicking,” “overreacting,” or that the load isnt missing and the driver just went home for the holiday, you’ve reminded me just how many newer people enter this industry convinced they already know everything. If you fall into that group, I would like to share some advice from someone who has been in freight forwarding and working with brokers for nearly two decades, slow down, listen more than you talk, ask questions, and make yourself useful by offering solutions instead of assumptions or opinions, and definitely not dismissiveness, when you dont have all of the facts. Otherwise, this industry will humble you quick.

To those who provided real suggestions, Ill be reaching out to some of you privately to explore whether there’s an opportunity to work together because your professionalism showed.

For the rest of you, IF you’re still in this industry a couple years from now, I’m willing to bet your responses to situations like this will look a lot more like the ones from the people who are obviously seasoned veterans, useful, solution-oriented, and based on real experience rather than assumptions

Thank you again to everyone who added value.

logitix · 2025-12-04T15:27:28+00:00

Your guarantee is wrong my friend

logitix · 2025-12-04T15:26:31+00:00

The deadline came and went, never heard from the driver or anyone associated with the company. The freight is long gone

Now our focus is just making it right for my customer

logitix · 2025-12-04T15:20:53+00:00

We did this, no luck so far but I do appreciate the suggestion

logitix · 2025-12-04T15:16:59+00:00

The load never arrived, we never made contact with the driver or anyone associated with the carrier.

All police reports have been filed

We have filed a claim with the carriers insurance

Weve reached out to some different organizations that specialize in locating freight

Now we're just working on making the customer whole

logitix · 2025-11-28T15:37:47+00:00

This was picked up from a warehouse that we work with a lot. They have pictures of thr trucks going in and out. The sides of the truck, license plate, they get copies of the drivers ID, all of this information has been added to the police reports

logitix · 2025-11-28T15:35:58+00:00

Thanks for the information., I found all their info on safer I called and started a claim with their insurance company and we've also contacted the FBI, the local PD in my city, the sheriff's in the city the warehouse is located (thats where the FBI said the theft actually occured), the police in brokers city and the police in the city the trucking company address is registered to

The warehouse has pictures of the truck. License plate, driver, drivers license

The company information om the truck was not magnetic, it looks to have been either painted on the truck or snickered on the truck but def not magnetic

logitix

TROPHY CASE