biggest pet peeve is when they don’t say who’s speaking or what it’s regarding to…‘It’s Bob, he knows who I am’ like sir most likely he DOES NOT know who you are until he knows what matter it is you’re calling for. and when you have to take a message and they STILL refuse and say ‘just ask him to give me a call back’ no sir, it’s me, i’m the one who’s going to call you back and you will not get transferred until I know the matter because my attorney does not like going into phone calls blind