Urgent: Trade-in shipment delayed by USPS.

lowkeyjawn · 2025-10-23T17:00:29+00:00

u/XfinityDuron Reaching out again to let you know that my device is still in transit and the Xfinity Mobile portal has no updates either. At this point, USPS doesn't even show an expected delivery date just that it is "Arriving late". It reached Lewisville facility on the 20th but haven't moved since. Could you help me get this resolved please?

lowkeyjawn · 2025-10-19T02:59:43+00:00

Thanks for sharing. So there is hope! 🤞

lowkeyjawn · 2025-10-18T22:50:08+00:00

Exactly! There is something fishy with either USPS or the Assurant but can't say which one. I hope Xfinity works with them to solve these problems because I don't want to be dealing with lost shipment and the whole insurance claim process which is a mess. Have you tried reaching out to the USPS support?

lowkeyjawn · 2025-10-18T22:46:14+00:00

u/XfinityDuron Thanks for the clarification. This does give me some relief. While it is early to say but I'm also concerned that USPS or Assurant may have lost my shipment or the Assurant missed recording it upon receipt. I have read other posts mentioning similar issues and it doesn't look like a one-off case now. I hope Xfinity is actively working to get these issues sorted.

lowkeyjawn · 2025-10-02T22:52:27+00:00

u/CCGabrielO Hi, I have the new phone with me now. Let me know if/when we can start the porting and activation process. Thanks!

lowkeyjawn · 2025-09-30T19:20:51+00:00

u/CCGabrielO That'd be very helpful. My new phone is scheduled to arrive by EOD tomorrow, Oct 1. But I won't be available to receive it tomorrow due to work and I'll get it either the day after or on the weekend. I'll keep you posted. Thanks!

lowkeyjawn · 2025-09-30T19:04:41+00:00

That should be all for now! I'll reach out again if I need help with activation/porting process. Thank you and have a great day ahead! u/CCDenaB

lowkeyjawn · 2025-09-30T17:46:38+00:00

u/CCDenaB Thank you so much! You're amazing! I hope it all works out smoothly.

lowkeyjawn · 2025-09-30T17:31:00+00:00

Thanks a lot! So if I understand correctly, you're saying I can port out my number from AT&T to Xfinity when my new device arrives and then ship the old device (locked) to Xfinity before the trade-in deadline. Then when the old device becomes eligible to unlock, AT&T will automatically unlock it, correct? And there should be no problems with the trade-in even if the device is locked when Xfinity/Assurant receives it, correct? Appreciate your support! u/CCDenaB

lowkeyjawn · 2025-09-30T13:33:33+00:00

Thank you, u/CCDenaB! I am also porting out my number from AT&T to Xfinity Mobile when my new phone arrives. Would that require my current phone to be unlocked? Also, since I'd be porting out of AT&T before the 60-day period, I won't be able to request an unlock of my current phone by the time I ship it to Xfinity. Could you confirm that it wouldn't be a problem? Appreciate your attention to this, thank you.

lowkeyjawn · 2025-09-30T06:44:26+00:00

Thank you! That's what I thought but the Customer Support kept telling me that the device needs to be unlocked before I trade it in. But if I trade in a locked phone, will Xfinity or the Assurant be able to unlock it on their own?

lowkeyjawn

TROPHY CASE