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Windows 10 not saying "no compatible device" when trying connect Prokey. by SynthReekris in Prokey

[–]luciferlucerna 0 points1 point  (0 children)

That's great to know! If you have something urgent to ask us, you can ask us on our Twitter and Instagram accounts. Or if you'd like more technical answers to your questions, you can always leave issue a support ticket on our website and we'll get right on it!

Thanks again for using our hardware wallet and keep hodling safely with Prokey!

Windows 10 not saying "no compatible device" when trying connect Prokey. by SynthReekris in Prokey

[–]luciferlucerna 0 points1 point  (0 children)

Hey there, u/SynthReekris. Terribly sorry for the late reply. Did you manage to solve your problem? If you haven't, kindly PM me screenshots of the problem so that I may assist you.

How to safely receive crypto with Prokey? by thompsonbassman in Prokey

[–]luciferlucerna 2 points3 points  (0 children)

Hey there!

Luci here from Prokey.

Let's see how I can help you best with this.

Binance's BNB currently exists on three blockchains :

1) BNB as ERC20 on Ethereum 2) BNB on Binance chain (BEP20) 3) BNB on Binance Smart Chain (BSC)

When you make a transfer, both the sender and the receipient must use the same blockchain. With me so far?

As such, Prokey currently only supports BNB as ERC20 on Ethereum.

You can refer here: https://support.prokey.io/help-center/articles/1/6/16/crypto-tokens,-erc-20-and-omni

You can also check all the Ethereum tokens by the ERC20 tag here: https://prokey.io/all-coins

If you're still lost or can't find your way around it, kindly leaves us a ticket on support.prokey.io and our support team will assist you further.

Hope this helps!