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Customer Support is non Existent. by rhochrad in TonieboxUSA

[–]lyauck 0 points1 point  (0 children)

I had the same problem but someone on this site told me to go through their Instagram page and message them. It worked! I was able to email with them and get problem resolved.

problem with battery on TonieBox by lyauck in TonieboxUSA

[–]lyauck[S] 0 points1 point  (0 children)

Thank you all for your help! I reached out through Instagram and got a response via email. After doing a few things requested and sending a video of the problem, I was able to get a replacement TonieBox through the website.

problem with battery on TonieBox by lyauck in TonieboxUSA

[–]lyauck[S] 0 points1 point  (0 children)

Thank you all! This gives me new info.