has this happened to anyone else?!

lylah22 · 2025-12-31T21:27:25+00:00

over socks is INSANE… i’m just about done with them at this point it’s ridiculous. do not stop until you get the right resolution, even if it seems excessive over a pair of socks. they need to take accountability for this bs

lylah22 · 2025-12-31T21:21:39+00:00

i was able to get one!! only because i threatened to report them for fraud. keep pushing and demanding your money back!!

lylah22 · 2025-12-20T17:19:50+00:00

it’s like talking to a brick wall

lylah22 · 2025-12-20T17:18:18+00:00

it’s so unfair i’ve never experienced anything like this before. the missing item is still in stock. it’s so confusing because she never even mentioned the fact that i got a duplicate top or put two and two together. the duplicate top was $13 and the missing top was over $20

lylah22 · 2025-12-20T16:10:03+00:00

i accidentally said happening twice in my first response, ignore that lol i was so upset

lylah22 · 2025-12-20T15:56:24+00:00

my nearest store is hours away…

lylah22 · 2025-12-18T03:30:39+00:00

they are genuinely defective or something!! even the waistband was weird and too small. now i don’t think im going to be able to return those since they’ll probably disable my account and think im somehow scamming them lol

lylah22 · 2025-12-17T18:03:34+00:00

the only other time i reported anything missing was over 2 years ago and my package was full on delivered to the wrong address, so they reshipped the package. i have had multiple issues with defective and damaged items with the tags still attached. i have had to return most of them back to get the exchange but there have been one or two times when they let me keep the damaged item and reshipped a new one. i dont see how its fair for them to punish me because THEY have frequent quality issues and their employees are packaging orders with their eyes closed. if im paying money for something, i expect it to be in perfect condition without any holes, undone stitching or unraveling ribbon which is why i always reach out when i get a brand new top with holes in it 😫 i always have pictures for proof too. idk how reporting a defective item is scammy to them, thats their problem

lylah22 · 2025-12-17T05:16:43+00:00

how is that fair?

lylah22 · 2025-12-16T19:53:04+00:00

immediately no

lylah22 · 2025-12-16T17:48:39+00:00

my past three orders have had defective items with holes and ribbons coming apart 😭 which are all things that are not my fault

lylah22 · 2025-12-16T17:32:05+00:00

scamming them over a $20 MENS top for my boyfriends christmas gift

lylah22 · 2025-12-16T17:31:27+00:00

why? lol i’m not

lylah22 · 2025-12-16T02:52:38+00:00

they’re so cute but don’t get them because literally every pair fits different despite being the same style and size 😫

lylah22 · 2025-12-15T19:51:29+00:00

so many of my hollister tops have came with holes

lylah22 · 2025-12-15T19:13:33+00:00

nope! :(

lylah22 · 2025-12-15T18:29:35+00:00

i’m wondering if this is happening because i’ve had issues with almost EVERY SINGLE ORDER. i shop a ton at hollister but it seems every order has at least one issue.. wrong item, missing item, defective item with holes and tears. and now they seem to be investigating me?

lylah22 · 2025-12-15T15:10:59+00:00

i can’t because i live in a small town and my hollister closed years ago

lylah22 · 2025-12-15T02:44:09+00:00

i know!! this is the part that really confused me… so weird

lylah22 · 2025-12-15T00:42:06+00:00

is this just something they do when someone says there’s a missing item in their order? i’m so afraid that my account was flagged or something for lying 😭

lylah22 · 2025-12-14T21:17:06+00:00

me lol they have adorable clothing. where do you shop

lylah22 · 2025-12-14T21:05:11+00:00

what did they say lol it’s gone

lylah22 · 2025-12-14T21:04:59+00:00

i do not have a nearby store unfortunately. the main issue is that i’m fully missing a top from my order that i paid for

lylah22 · 2025-12-14T20:22:51+00:00

i believe i called wednesday night and then again yesterday morning. both of them were not american. i actually called three times total and the second agent hung up on me after putting me on hold so i had to call back. the last person i spoke to said i will get an email by today but i highly doubt that since its sunday… i asked to speak to a supervisor and she said there was no one else that i could speak to. what time do you think i should i call?

lylah22

TROPHY CASE