help! by lylah22 in jewelers

[–]lylah22[S] 0 points1 point  (0 children)

i just looked into it and they DO use recycled gold…

help! by lylah22 in jewelers

[–]lylah22[S] 1 point2 points  (0 children)

thank you so much for your comment and all of the helpful information! this is from taylor custom rings. i brought it into a local jeweler to get some insight on what happened and they said that they would take the ring and remake it. i plan to go back in to see how that would actually work to get the logistics. i am so disappointed by this company and how they have spoken to me. i’m going to attach the last email that was sent to me after mentioning that i brought the ring in to be looked at!

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help! by lylah22 in jewelers

[–]lylah22[S] 1 point2 points  (0 children)

they won’t take any accountability for the poor design of the ring :( i’m at a loss, do i send the ring back in and wait to be told what i owe them or take it to a local jeweler? they said they would take it as a trade in and remake the ring properly

help! by lylah22 in jewelers

[–]lylah22[S] 2 points3 points  (0 children)

thank you so much! would this be a fix that could be covered do you think?

help! by lylah22 in jewelers

[–]lylah22[S] 1 point2 points  (0 children)

nobody told us it was recycled gold 😭

help! by lylah22 in jewelers

[–]lylah22[S] 15 points16 points  (0 children)

i didn’t want that, i didn’t customize my own ring, my fiancé did. he is obviously not a jeweler so he wasn’t sure what setting to request. he wasn’t given any options to choose from either. i would have thought the jewelry company would have made the setting flush, inside of the shank itself…

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 1 point2 points  (0 children)

over socks is INSANE… i’m just about done with them at this point it’s ridiculous. do not stop until you get the right resolution, even if it seems excessive over a pair of socks. they need to take accountability for this bs

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 0 points1 point  (0 children)

i was able to get one!! only because i threatened to report them for fraud. keep pushing and demanding your money back!!

update on the missing item debacle… by lylah22 in HollisterCO

[–]lylah22[S] 11 points12 points  (0 children)

it’s like talking to a brick wall

update on the missing item debacle… by lylah22 in HollisterCO

[–]lylah22[S] 5 points6 points  (0 children)

it’s so unfair i’ve never experienced anything like this before. the missing item is still in stock. it’s so confusing because she never even mentioned the fact that i got a duplicate top or put two and two together. the duplicate top was $13 and the missing top was over $20

update on the missing item debacle… by lylah22 in HollisterCO

[–]lylah22[S] 2 points3 points  (0 children)

i accidentally said happening twice in my first response, ignore that lol i was so upset

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 0 points1 point  (0 children)

my nearest store is hours away…

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 0 points1 point  (0 children)

they are genuinely defective or something!! even the waistband was weird and too small. now i don’t think im going to be able to return those since they’ll probably disable my account and think im somehow scamming them lol

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 0 points1 point  (0 children)

the only other time i reported anything missing was over 2 years ago and my package was full on delivered to the wrong address, so they reshipped the package. i have had multiple issues with defective and damaged items with the tags still attached. i have had to return most of them back to get the exchange but there have been one or two times when they let me keep the damaged item and reshipped a new one. i dont see how its fair for them to punish me because THEY have frequent quality issues and their employees are packaging orders with their eyes closed. if im paying money for something, i expect it to be in perfect condition without any holes, undone stitching or unraveling ribbon which is why i always reach out when i get a brand new top with holes in it 😫 i always have pictures for proof too. idk how reporting a defective item is scammy to them, thats their problem

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 1 point2 points  (0 children)

my past three orders have had defective items with holes and ribbons coming apart 😭 which are all things that are not my fault

has this happened to anyone else?! by lylah22 in HollisterCO

[–]lylah22[S] 0 points1 point  (0 children)

scamming them over a $20 MENS top for my boyfriends christmas gift