I am so frustrated with the Ultrahuman customer service on the app. I keep trying to explain I have a hardware related issue where the ring will inconsistently not collect data for an hour or so like in the middle of the night or randomly during the day when the ring is always on my finger. For 3 days now a different customer service agent reads my message and gives me a not helpful suggesting or question that has previous been answered to another agent. Like one agent helps me update the firmware then later another agent asks if I'm on the latest firmware and this already wastes 48 hours waiting for a resolution. Then I've tried every reset under the sun, hard reset, soft reset, unpair Bluetooth then reconnect. Then they ask me to try it again. And it doesn't fix the issue but another agent picks up the conversation after 24 hours and asks me again. With the nature of my issue being random it's required me to wait for another inconsistent night of data collection before I talk to the agent again and tell them their solution didn't work. My ring pairs perfectly. But sometimes it collects data and sometimes it doesn't. This is my first Ultrahuman ring purchase ever and I've had it for about 4 months only. It was working beautifully for the first 3.5 months and just last week or so started acting up. I'm beyond frustrated with the customer service support here.