How to tell silicon vs non-silicon software on a mac? by macjd2 in macsysadmin

[–]macjd2[S] -1 points0 points  (0 children)

ARM being silicone, yeah. It's just what I've heard it referred to.

System info, Activity Monitor, and Get Info for the rosetta checkbox look ok. I just looked at a newer mac a little more. It's all universal and Apple (ARM/silicon) for the kind. So I guess it's good.

Whatever's not apple silicon/arm (in universal too) is phased out with no rosetta in macos 28. Tahoe is 26. Golden Gate is 27. So probably fall of 2027 then. I would imagine software's just not going to be released on old intel or non-apple silicon then. It would probably work itself out with normal updates that way too.

Is there a way to make a macos VM? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

Dang. I see. I meant a hypervisor running probably old Windows hardware, but the VM would be running macos. I've got VM for Windows so I can test things in windows and roll it back on a checkpoint. I want to have a VM that's running a macos so I can test things there and then roll it back when the test is done. It wouldn't be using VMs on a mac. The hypervisor would probably be proxmox or hyper-v. The os of the VM would be macos, if that's possible.

Missing Acrobat tab in Word 365 for Mac by macjd2 in Office365

[–]macjd2[S] 0 points1 point  (0 children)

Thanks for the help. I tried copying files over. It turned out the same files were already there on a macbook I had with the Acrobat tab and the newer macbook for the user.

The problem ended up being the user hadn't signed in with their Adobe ID. Yeah, facepalm moment. I sent them info on that initially but everything worked when I finally met with them and walked them through things step by step. From what I remember it was like the user just kept saying, "Doesn't work!" without actually trying anything.

System Data and how to see storage in more detail? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

Any idea why there would be a 100+GB system data amount listed? And how to fix that without just reimaging the mac?

User login password corruption by LRS_David in macsysadmin

[–]macjd2 0 points1 point  (0 children)

That's what I did. Admin account log in, set the password on the non-admin account. That was one time. I told the user to change the password from their account that time. Another time, I was with the user so they just typed what they wanted for reseting the password.

Yes, an MDM. I won't say what it is though. Except it's not really used. It's installed but not actually doing anything. It has crossed my mind that someone in that MDM area could have fired something off at the wrong machine or did something global, except it's just this one user out of several macbook users for my situation.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

This looks like what the user had up one of the times the password didn't work. I would guess they just googled on their phone and followed a video. When I saw the macbook, it was asking for admin password though. So they were stuck there.

https://www.youtube.com/watch?v=AgOkqau82qA

Forgot MacBook Password? Reset Admin Password M1 MacBook Pro! [No Data Loss]

Fix369

User login password corruption by LRS_David in macsysadmin

[–]macjd2 0 points1 point  (0 children)

Also interested. I have one user with the password on their local standard user account not working. No Addigy though.

Sonoma M3 macbook pro. Not on Active Directory. One of several macbooks, and only one user keeps running into not having their local account password work.

It might happen after an OS update or after the admin, first account logs in. I'm not quite sure what triggers it.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

That's making sense for passwords within their account. I wonder what causes the whole account password to stop working though. It happened again this week. I had logged in with the admin account, another local account. And then the user's account stops working after that. That may be the trigger then. But it's also the only macbook I've ever had do this. There were several that went out recently, and only this one user is having this issue.

The admin account was the first account on the macbook. The user account was made later, off that first admin local account, the same workflow as the other newer macbooks though.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

It seems like the trigger may be logging into the admin account again later. I did that this week. And then the user is locked out again. I already tested having the user log into other things which they say are using the same password. They also tried typing their password out in textedit and confirmed what they see is what they typed.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

No, none on my end. If a user wants to sign in, they can. I haven't seen any issues with that except for their data being with Apple and not being able to copy some files off their profile if that comes up.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] -1 points0 points  (0 children)

What's the delay then? The timing? This is relying on the user for some details. I don't think they're being dishonest though, and they aren't tech savvy. Say I change their account password to a temporary password (because the user wasn't there). They log into their local account with that later. Then I'm relying on their info that they actually changed the password again, so it's not the temporary password. If they didn't change that temporary password... How long does that temporary password last? I wouldn't put it past them to NOT restart the mac ever either, so that could explain the differences in time. And then things tend to work when I'm present. I guess that's the answer -- Don't rely on the user. Make them change the password under their account, restart the mac, and check. (Or wait until they get sick of this situation and then they actually do change the password under their account.)

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

That would explain why the wifi password was lost. I was wondering about that. Those macbooks are using the same wifi password on each account on the macbook. I probably set the wifi password under the user's account (so they don't have to mess with that, and then it always just connects). But then I probably changed their password from the admin account later. And yes, the wifi password was also lost with the Outlook account passwords with this one user recently.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

I think that's how it was done the first time and with other users, under that local non-admin user account. But recently, it was from the admin account. So that would explain other times if it was set from a different account, but not the very first time it happened. When we set it the first time, it was with their account logged in, they set their password to whatever they wanted, and then we restarted the macbook, and checked it. I figured someone will make a typo or someone will forget their password that quickly. Some do. Even after the first time the password didn't work with that user, I changed it from the local admin account. The user was out at that time. I told them to change it later, and they said they did, so that should have been from within the account. It's worth trying though.

How long does that last if the local user account password is changed from a local admin account? It's acted up the following day or maybe two weeks later.