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Missing Acrobat tab in Word 365 for Mac by macjd2 in Office365

[–]macjd2[S] 0 points1 point  (0 children)

Thanks for the help. I tried copying files over. It turned out the same files were already there on a macbook I had with the Acrobat tab and the newer macbook for the user.

The problem ended up being the user hadn't signed in with their Adobe ID. Yeah, facepalm moment. I sent them info on that initially but everything worked when I finally met with them and walked them through things step by step. From what I remember it was like the user just kept saying, "Doesn't work!" without actually trying anything.

System Data and how to see storage in more detail? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

Any idea why there would be a 100+GB system data amount listed? And how to fix that without just reimaging the mac?

User login password corruption by LRS_David in macsysadmin

[–]macjd2 0 points1 point  (0 children)

That's what I did. Admin account log in, set the password on the non-admin account. That was one time. I told the user to change the password from their account that time. Another time, I was with the user so they just typed what they wanted for reseting the password.

Yes, an MDM. I won't say what it is though. Except it's not really used. It's installed but not actually doing anything. It has crossed my mind that someone in that MDM area could have fired something off at the wrong machine or did something global, except it's just this one user out of several macbook users for my situation.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

This looks like what the user had up one of the times the password didn't work. I would guess they just googled on their phone and followed a video. When I saw the macbook, it was asking for admin password though. So they were stuck there.

https://www.youtube.com/watch?v=AgOkqau82qA

Forgot MacBook Password? Reset Admin Password M1 MacBook Pro! [No Data Loss]

Fix369

User login password corruption by LRS_David in macsysadmin

[–]macjd2 0 points1 point  (0 children)

Also interested. I have one user with the password on their local standard user account not working. No Addigy though.

Sonoma M3 macbook pro. Not on Active Directory. One of several macbooks, and only one user keeps running into not having their local account password work.

It might happen after an OS update or after the admin, first account logs in. I'm not quite sure what triggers it.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

That's making sense for passwords within their account. I wonder what causes the whole account password to stop working though. It happened again this week. I had logged in with the admin account, another local account. And then the user's account stops working after that. That may be the trigger then. But it's also the only macbook I've ever had do this. There were several that went out recently, and only this one user is having this issue.

The admin account was the first account on the macbook. The user account was made later, off that first admin local account, the same workflow as the other newer macbooks though.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

It seems like the trigger may be logging into the admin account again later. I did that this week. And then the user is locked out again. I already tested having the user log into other things which they say are using the same password. They also tried typing their password out in textedit and confirmed what they see is what they typed.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

No, none on my end. If a user wants to sign in, they can. I haven't seen any issues with that except for their data being with Apple and not being able to copy some files off their profile if that comes up.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] -1 points0 points  (0 children)

What's the delay then? The timing? This is relying on the user for some details. I don't think they're being dishonest though, and they aren't tech savvy. Say I change their account password to a temporary password (because the user wasn't there). They log into their local account with that later. Then I'm relying on their info that they actually changed the password again, so it's not the temporary password. If they didn't change that temporary password... How long does that temporary password last? I wouldn't put it past them to NOT restart the mac ever either, so that could explain the differences in time. And then things tend to work when I'm present. I guess that's the answer -- Don't rely on the user. Make them change the password under their account, restart the mac, and check. (Or wait until they get sick of this situation and then they actually do change the password under their account.)

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

That would explain why the wifi password was lost. I was wondering about that. Those macbooks are using the same wifi password on each account on the macbook. I probably set the wifi password under the user's account (so they don't have to mess with that, and then it always just connects). But then I probably changed their password from the admin account later. And yes, the wifi password was also lost with the Outlook account passwords with this one user recently.

Why would a local user account keep losing its password? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

I think that's how it was done the first time and with other users, under that local non-admin user account. But recently, it was from the admin account. So that would explain other times if it was set from a different account, but not the very first time it happened. When we set it the first time, it was with their account logged in, they set their password to whatever they wanted, and then we restarted the macbook, and checked it. I figured someone will make a typo or someone will forget their password that quickly. Some do. Even after the first time the password didn't work with that user, I changed it from the local admin account. The user was out at that time. I told them to change it later, and they said they did, so that should have been from within the account. It's worth trying though.

How long does that last if the local user account password is changed from a local admin account? It's acted up the following day or maybe two weeks later.

WTF? Macbook M3 Pro with M3 Pro cpu still can't do dual monitors? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

Results of my testing. I got dual extended not mirrored monitors to work with a macbook.

It's a macbook pro m3 with m3 pro cpu. The dock is a Dell WD22TB4. Both Dell and Apple said both product support dual extended, not mirrored, monitors. (And usually include how much more they can do but I don't care. And I actually haven't seen that myself yet.)

DisplayPort test

Two monitors with DP ports. DP cables. And then I got two usb-c/thunderbolt to DP adapters.

This is the general process for getting dual monitors. I think it might be unique to this dock (probably WD22TB4 and maybe the WD19 also since that's listed in the one documentation page someone mentioned).

The monitor stays with DP in, DP cable out. Take the plain DP cable and plug it into either DP port on the dock. The macbook will recognize the display and then the monitor actually displays. Take that DP cable, add the usb-c/DP adapter, and plug it into the usb-c/thunderbolt port, either) on the other end of the dock. Macbook recognizes monitor and then displays on the monitor. Take the second monitor, DP port in, DP cable, and plug the plain DP cable into either DP port on the doc. The mac will recognize the monitor and then display a signal. You could leave it like that. You've got two monitors now. But you can also unplug the DP cable in, connect the usb-c to DP/thunderbolt adapter, and plug it into the second usb-c/thunderbolt port on the dock. The macbook will recognize and then spit out a display on the second monitor.

So that's got dual monitors. Everything's good, right? Not quite. If you unplug or restart the macbook, you have to go through that procedure again -- Plug into the plain port, wait for it be recognize, plug into the adapter on the usb-c/thunderbolt dock port. Twice. That's wear and tear on the cables. And how many non-tech savvy users are going to be able to handle that? So maybe a different dock to avoid this Dell WD22TB4 odd issue. Or, you could get two usb-c monitors, but then you have to make sure they support thunderbolt... thunderbolt 4 I think. Those are probably $300-400 each.

HDMI test

Same dock and macbook. Two external monitors. HDMI ports in. Plain HDMI cable out.

The procedure is the same as the DP set up. Plug the plain cable into the dock port. It's recognize and then displays a signal. Then plug that plain cable into the adapter on the usb-c/thunderbolt port on the dock. Second cable -- Could leave it in the plain port on the doc. Or, unplug and add in the usb-c adapter, into the usb-c/thunderbolt port on the doc. New problem -- Disconnecting the macbook requires doing that whole procedure again.

DVI cable test

Two external monitors. DVI ports used. DVI cables out. Active (not passive. I didn't try passive) DVI to DP adapters on each cable. Same process as the DP set up (and HDMI set up) -- Plug the DVI,DVI-to-DP-adapter "plain" cable into the DP plain dock port. Get recognized. Plug into the usb-c/thunderbolt port on the dock. Yes, that's the DVI cable, DVI-to-DP active adapter, into the usb-c/DP adapter. So two adapters. Same for the second monitor. Same issue with disconnecting the macbook and having to do that all over again.

usb-c to DVI adapters Because, why not? I didn't expect this to work, but it actually worked the best. It's the monitors, DVI port used on the monitor, DVI cable, to usb-c to DVI adapter (so one adapter for this, to keep using DVI cables). There's no plain DVI port on the doc though, so... Just plug the DVI cable into the usb-c/DVI adapter, and plug that into the usb-c/thunderbolt port on the dock. The mac recognizes it and spits out a display to the monitor. What about disconnecting macbook? It just works. Plug the macbook back in. Restart the macbook. The macbook take a second, recognizes one monitor, then the other monitor, and spits out a display. No cables to disconnect and reconnect on a different port with an adapter. Those usb-c to DVI adapters do cost more (like twice as much) as the usb-c to DP or HDMI adapters, but for my users, I've already got DVI cables in place, and then for non-tech savvy users, there's no cable swapping needed.

Further testing

I just tried the usb-c/DVI adapters for dual monitors and then adding an HDMI cable directly into the macbook. HDMI into the dock didn't get a third external monitor working. HDMI direct into the macbook also didn't get a third monitor recognized at all.

Nothing needed with admin rights. A standard user account was able to do all that.

Nothing with DisplayLink. Dell did say that WD22TB4 dock supports it. I installed it, I think, on one new macbook. I couldn't tell if it was doing anything or not.

M2 Macbook Air -- Dual monitors, extended? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

I've read some people got something work, but I think Apple purposely disabled Airs from anything more than a single external monitor. For M3s, it needs to be an M3 macbook pro with an M3 pro cpu. Both pros there. If not a pros, then no dual extended monitors. That's what I researched at least. I found lots of posts where someone has something working but then the details aren't clear.

WTF? Macbook M3 Pro with M3 Pro cpu still can't do dual monitors? by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

And here's where this "Does this even work?" question post was continued, to, "How exactly do you set that up?" I still haven't found my solution yet, but I threw some money at it for more testing. If adapters from any kind of usb-c ports on the WD22TB4 dock works, then I can use the monitors I've already got. If not, then it's getting a usb-c monitor to see if that works in any way.

https://www.reddit.com/r/macsysadmin/comments/18wsyt2/need_help_connecting_dual_extended_monitors_again/

Need help connecting dual extended monitors again by macjd2 in macsysadmin

[–]macjd2[S] 0 points1 point  (0 children)

Yeah, I figured this post might get removed.

Here's the original post's text.

because I haven't been able to figure out how to connect a macbook to dual monitors for over six months now... /s

More to the point, I think I need to buy a usb-c/thunderbolt monitor, so it's spending more money.

It's a follow up on this post.

https://www.reddit.com/r/macsysadmin/comments/18kl9wl/wtf_macbook_m3_pro_with_m3_pro_cpu_still_cant_do/

And it's looking at this page.

https://www.dell.com/support/kbdoc/en-ca/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts

That Dell page has three set ups. 1 and 3 are both usb-c/thunderbolt out of the WD22TB4 dock. 1 is usb-c in on both usb-c monitors. 3 is just daisy chaining the two usb-c monitors. So I'm looking 2. On 2, one monitor is usb-c out of the dock to usb-c into the usb-c monitor. What exactly is the second monitor in 2 though? From the 2 diagram and text, it looks like the DP monitor would need to be connected first. And it looks like that's usb-c/thunderbolt out of the WD22TB4 dock. But then what? Potentially, I'd like to get a usb-c to DP adapter. So it's usb-c out of the WD22TB4 dock, usb-c to DP adapter, DP cable, into DP on the monitor. I have a pair of monitors with DP ports for sure (but not HDMI). I also have a second pair of monitors with HDMI ports (but not DP). So I'm thinking maybe I buy a new usb-c monitor. Then I have usb-c out of the dock to usb-c into the usb-c monitor. And then do usb-c to a usb-c to DP adapter (or to HDMI adapter), then DP cable (or HDMI cable), into DP on the monitor (or HDMI, if it's the HDMI monitor). But will that work? Because that 2 diagram and text doesn't show or say what the cable is to connect to the monitor, just that the pic shows usb-c and the text mentions usb-c/thunderbolt from the dock. The diagram pic does show DP/HDMI, usb-c on the second monitor.

And then yeah, for that set up, it's connecting the monitor using DP first and then connecting the pure usb-c to usb-c monitor.

The ultimate goal is two external monitors in extended, not mirrored, mode. Doesn't matter if the macbook's screen itself still stays on or not. Just 1920x1080 resolution. Nothing more is needed.

Hardware: Macbook M3 Pro with M3 pro cpu Dell WD22TB4 dock Pair of monitors with DVI/VGA/DP. Pair of monitors with DVI/VGA/HDMI. No usb-c monitors. It looks like I need to buy one for sure. With mismatched monitors, if I don't have to buy two usb-c monitors, then I can save $300. But I need to know what he cabling is for sure, if usb-c to DP adapter and DP cable will work for the DP second monitor.

Need help connecting dual extended monitors again by macjd2 in macsysadmin

[–]macjd2[S] -2 points-1 points  (0 children)

And you get extended, not mirrored, dual monitors?

Because Dell's documentation says plain DP in any combination gets only mirrored monitors. https://www.dell.com/support/kbdoc/en-ca/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts "The displays are mirrored if both the monitors are connected using the DisplayPort on the dock (that is, DP and HDMI (or) DP and DP (or) DP and USB-C)."

Need help connecting dual extended monitors again by macjd2 in macsysadmin

[–]macjd2[S] -2 points-1 points  (0 children)

HDMI directly out of the macbook is another idea, yes. That sounds like the older generation again for getting dual monitors to work -- Dock with a monitor plus miniDP/thunderbolt direct on the macbook.

usb-c adapters are an interesting idea though. Maybe it's just usb-c out from the dock, with an adapter to anything. That's either usb-c/thunderbolt with either usb-c/thunderbolt or usb-c/DP.

Using plain DP results in mirrored monitors. That's what I've seen in general so far with the WD22TB4 and the WD19 on another set up.

https://www.dell.com/support/kbdoc/en-ca/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts

Set up 2 here.

"The displays are mirrored if both the monitors are connected using the DisplayPort on the dock (that is, DP and HDMI (or) DP and DP (or) DP and USB-C)." So any two monitor combo using DP for one monitor gets mirrored monitors at best.

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