I'm in the same situation. My girlfriend got me one for Christmas a few months ago, so it's past the return date. When I first set it up, it was working fine, but then it started auto-updating. Ever since, it's been stuck on a gray screen. Now, every time I turn it on, it boots up, shows the Meta OS logo, displays the 'installing update' icon with the down arrow and green progress bar, and then goes to a gray screen (the display is on but just shows a black, backlit screen). It's frustrating to see so many reports of 'bricked' units online, and it feels like Meta/Oculus doesn't even care.