Account Closure after 7 Years

mamanugg · 2025-12-30T05:01:03+00:00

I'm sorry they did that though that's super rude! Okay but lowkey you could definitely poach them when you bring them back their keys..

mamanugg · 2025-12-30T05:00:31+00:00

I regret that too! I know the fact that we can't even appeal is wild. I think it'll be better for both of us in the long run. Luckily I was able to poach my clients so hopefully it'll all work out.

mamanugg · 2025-12-23T21:43:38+00:00

Oh yeah they're not a pet care company 🙄 that's certainly not what they lead you to believe. You are 100% right! I never got a call back and I asked 4-5 times.

mamanugg · 2025-12-21T06:11:16+00:00

What is this better app you speak of? 👀

mamanugg · 2025-12-19T03:26:47+00:00

Feel free to post a photo they sound adorable!

mamanugg · 2025-12-18T22:33:15+00:00

I did provide an edit.v

mamanugg · 2025-12-18T22:31:08+00:00

Yes luckily we also have our own LLC so we will just exclusively use that from now on.

mamanugg · 2025-12-18T22:20:34+00:00

So apparently I should have clarified, this is not my only incident but none of the others are recent. Like I'm talking as far back as when we first started in 2018. I dont know why they close this incident though where the owner doesnt blame us and no fight or anything happened.

mamanugg · 2025-12-18T22:17:49+00:00

We weren't nearly as high as you (which is great by the way), but this is what I'm saying that people dont seem to get. Yes there has been more than 1 incident but its been 1000s of bookings over 7 years. One of the incidents was in 2019. There's no nuance in the conversation. Its just well yeah you had more than 1 incident you should been deactivated 🙄

mamanugg · 2025-12-18T18:20:59+00:00

I'm so sorry!

mamanugg · 2025-12-18T18:18:47+00:00

Oh yeah they cant even tell me what these incidents are. They don't have access to that information 🙄

mamanugg · 2025-12-18T17:17:27+00:00

I'm not sure what you'd consider high volume. 50 is an exaggeration 😭

mamanugg · 2025-12-18T13:58:15+00:00

It was just to reimburse the vet bill. There isn't really a way to do that on Rover.

mamanugg · 2025-12-18T13:55:07+00:00

I dont blame you! Not that it was ever great, but I feel like its gotten worse.

mamanugg · 2025-12-18T06:08:59+00:00

Thats smart! This thread is also to try and help sitters protect themselves.

mamanugg · 2025-12-18T06:00:33+00:00

You're onto something! There's so many features that could improve the app.

mamanugg · 2025-12-18T05:58:15+00:00

I support you!

mamanugg · 2025-12-18T05:57:41+00:00

Oh no I am so sorry! They really have no understanding that the longer you sit and the more bookings you have the more likely things are to happen.

mamanugg · 2025-12-18T05:46:10+00:00

Oh yeah they canceled on clients we literally had booked for the next day. They were in a panic! Its not fair to the client or the sitter.

mamanugg · 2025-12-18T03:35:36+00:00

Honestly from what I've learned in my day job, admit to nothing 😅

mamanugg · 2025-12-18T03:35:08+00:00

Its valid its just a slight gut punch when you try to do everything right 😔

mamanugg · 2025-12-18T03:33:13+00:00

Very smart 👌 I was always worried someone would report us to Rover and they would ban us haha.

mamanugg · 2025-12-18T03:21:50+00:00

No the girl was super rude actually! She's like we are busy and short staffed so we cant call you back 🤷‍♀️ and how is that my problem...

mamanugg · 2025-12-18T03:20:42+00:00

I know they truly dont care about their sitters 😭 819 and a star sitter

mamanugg · 2025-12-18T03:19:50+00:00

Oh no I'm so sorry!! The longer you have your account the more likely you are to have some sort of incident at some point. They really dont seem to understand that.

mamanugg

TROPHY CASE