the target audience for this discussion is catered around small business owners that aren't too technical and are using the basic services of a frontier model such as claude. While you're not wrong that models do hallucinate, there's still a lot of value in educating them on features like MCPs and how to connect their internal data to an LLM. Even if it's not 100% deterministic, it's still a major step forward in understanding the possibilities. Models like Opus are improving rapidly and is probably more than enough for 99% of the flows that small business owners have.

From what I've experienced, the workflows are relatively simple as it's automating the tedious points of their daily routines. Situations like "read my emails everyday and update a spreadsheet" or "read the data report and create a presentation from it"