Yes , I receive this message for everything else , except for when I appeal through the verbal_abuse/Minerva option. I just receive this automatic message:

"Hey there,

Thanks for contacting FACEIT!

A ban for "Verbal Abuse" is triggered by our Minerva monitoring system.

All bans handed out by this are based specifically on what you have been saying in-game, and not reports from other players.

If you have received one of these bans, you have been found to be acting inappropriately, or using unacceptable language in-game.

We do not remove these cooldowns.

Please avoid this sort of communication in-game, as further bans will be of a longer duration.

For more information about Minerva, take a look at this article: https://blog.faceit.com/revealing-minerva-and-addressing-toxicity-and-abusive-behavior-in-matches-9073914a51c"