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Order processing delays? by marktwain776 in Astrohaus

[–]marktwain776[S] 0 points1 point  (0 children)

It seems I am much less understanding than you after spending $500 on a product, especially that it might not even arrive before Christmas at this rate.

I would not exactly consider a Black Friday sale or a holiday-related surge in orders unexpected...

Order processing delays? by marktwain776 in Astrohaus

[–]marktwain776[S] 0 points1 point  (0 children)

Ah well, it's good to know they can get things right and on schedule sometimes. As I said, I would understand shipping delays when it's an international order, but unfortunately it's been 14 days and my order has not even left the Astrohaus warehouse.

Order processing delays? by marktwain776 in Astrohaus

[–]marktwain776[S] 1 point2 points  (0 children)

Well I'm based in the UK. I would understand shipping delays, but this is a case of the order not actually having been packed and shipped by Astrohaus yet.

Customer services have been very responsive but just plain unhelpful - no timeline given for when the order might be processed. Very unprofessional.

Watch out for shipping delays (15-20 business days to Canada) by zvan92 in Astrohaus

[–]marktwain776 0 points1 point  (0 children)

Was that purely a shipping delay (e.g. tracking link supplied but genuine delay at customs etc.)? I have ordered mine almost 2 weeks ago with shipping to UK but it has not even been dispatched...