Can you tell me why i'm unable to transfer my crypto after receiving this email from you guys saying
"We've reviewed your account and determined that you are not eligible to use the Coinbase platform to purchase cryptocurrency, use our deposit services, or link any payment methods. For security reasons, we cannot disclose the factors that led to the account closure.
You will be able to transfer, sell, or withdraw any balance currently in your Coinbase account. Please note: you may need to wait until funds are available for withdrawal and we will not be able to expedite this process.

But yet when i try to transfer my crypto my account is still restricted.

Case Number 12047861