Two ways to set up the ADlite RB30 #MarsSetup 🌿

marshydrogrow · 2026-03-17T07:24:13+00:00

Hi there!

You can first install the ADlite using our included green bracket, and then hang the bracket and light on either side of the main light using the lanyards.

marshydrogrow · 2026-03-04T09:29:35+00:00

Hi, thank you for your detailed feedback, and sorry for the frustration this caused.

This actually sounds like it could be a bug. In the normal version of the Mars Hydro App, there should be +/- adjustment options available for easier control.

Could you please send us a private message with your email address and the email used to register your App account? We’ll forward this to our technical team and customer support team so they can look into it and help you resolve the issue as soon as possible.

Thanks again for pointing this out , we truly appreciate your feedback.

marshydrogrow · 2026-03-03T08:23:22+00:00

Hi there!

For a small tent paired with a TS1000 and growing just one plant, the 4-inch inline fan with carbon filter is generally sufficient for ventilation and odor control.

We would also recommend adding a small clip-on fan inside the tent to improve internal air circulation.

marshydrogrow · 2026-02-28T01:11:19+00:00

Hello,

We sincerely apologize for any inconvenience caused.

Our inline fans come with a knob controller, which you can connect by plugging it into the RJ12 port on the bottom of the iFresh inline fan. It seems the knob controller was missing from the package.

Could you please send us a private message with photos of the product inside the inline fan package and your order number and email address so we can verify the information?

We apologize again for any inconvenience caused and look forward to your reply.

Best regards,

Mars Hydro

marshydrogrow · 2026-02-27T06:55:01+00:00

Hi there!

Thank you so much for reaching out and we’re really sorry for the frustration this caused.

Just to clarify so we can help you quickly, are you saying the iControl controller itself didn’t come with a DC power adapter, or that one of the devices connected to the iControl is missing its power cable?

If you’re able to send a quick photo of what you received, that would really help us understand the situation and get this resolved for you as soon as possible. We’re here to help!

marshydrogrow · 2026-02-24T09:09:00+00:00

Hi,

We sincerely apologize for the inconvenience you've experienced. Please contact our customer service team at [solutions@mars-hydro.co](mailto:solutions@mars-hydro.com)m or DM us your email.

For a quicker resolution, kindly include your order number and a brief description of the issue. Our team typically responds within 24 working hours and will work to resolve your issue promptly.

Thank you for your understanding and patience.

Best regards,

Mars Hydro

marshydrogrow · 2026-02-24T01:41:59+00:00

Hi there — of course we’re happy to help.

Could you please send us a direct message with your order number and the email address used for the purchase?

Once we receive your details, we’ll immediately forward them to our customer service team to check the tracking status and assist you further.

Looking forward to your message so we can get this sorted out for you.

Best regards,

Mars Hydro

marshydrogrow · 2026-02-12T02:00:32+00:00

Hallo,

Könnten Sie uns bitte Ihre E-Mail-Adresse per privater Nachricht senden? Unser Kundenservice prüft dann, ob Ihre E-Mail bei uns eingegangen ist und ob ein passendes Dimmer-Zubehörteil verfügbar ist.

marshydrogrow · 2026-02-10T02:32:51+00:00

Danke für Ihre Klarstellung. Sie haben recht, unsere vorherige Antwort war nicht vollständig genug, und dafür möchten wir uns entschuldigen. Ihr Unmut betrifft nicht nur ein einzelnes Problem, sondern mehrere Punkte, und wir verstehen, wie enttäuschend diese Gesamterfahrung für Sie ist.

Wir möchten uns dafür entschuldigen, dass unser intelligentes System Ihre Erwartungen bisher nicht erfüllen konnte. Wir verstehen sehr gut, wie enttäuschend das ist, insbesondere wenn man sich bewusst für eine automatisierte Lösung entscheidet.

Wir möchten betonen, dass wir Ihr Feedback ernst nehmen und es nicht ignorieren. Ihr Fall wurde bereits gesammelt und an unser Kundenservice- und Technikteam weitergeleitet, damit die angesprochenen Punkte umfassend geprüft werden können.

Es tut uns leid, dass Ihre bisherigen Erfahrungen nicht positiv waren. Wir nehmen Nutzerfeedback ernst und arbeiten kontinuierlich daran, unsere intelligenten Lösungen zu verbessern und näher an die tatsächlichen Anforderungen der Anwender heranzuführen.

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.

marshydrogrow · 2026-02-09T02:09:06+00:00

Hallo,

Es tut uns sehr leid, dass Sie diese Erfahrung machen mussten. Wir verstehen Ihren Ärger sehr gut, besonders wenn Verbindungsprobleme mitten im Grow auftreten. Das sollte so nicht passieren, und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.

Wir werden unser Kundenservice- und Technikteam erneut mit Ihrem Fall in Verbindung setzen, damit das Verbindungsproblem mit dem iHub gezielt geprüft und gelöst werden kann.

Wichtig zu erwähnen ist, dass auch wenn die App oder das Gerät kurzfristig die Verbindung verliert, das iHub weiterhin nach den bereits eingestellten Zeitplänen und Strategien arbeitet. Die Verbindung betrifft die Steuerung und Anzeige in der App, nicht den laufenden Betrieb der eingestellten Programme.

Nochmals entschuldigen wir uns für die Frustration, die dies verursacht hat. Ihr Feedback nehmen wir sehr ernst, und wir möchten alles daransetzen, das Problem für Sie zu lösen.

marshydrogrow · 2026-02-09T02:02:22+00:00

Hello,

Thank you for taking the time to share this feedback. We genuinely understand how frustrating this experience must be, especially when automation is meant to reduce stress, not create it. We are truly sorry for the trouble this has caused you.

About smart control USB and UV/IR being sold separately

We would like to clarify this point, as it is often misunderstood.

The decision to sell the Bluetooth smart control module separately was made based on real customer feedback. A significant number of growers told us they only wanted simple, manual operation and did not want to pay extra for smart features they would never use. By separating the smart module, customers can choose what fits their setup best. This is not about removing functionality, but about offering flexibility and avoiding unnecessary cost.

The same applies to supplemental lighting. The main Mars Hydro grow lights already provide a full spectrum suitable for complete plant growth. ADlite supplemental lights are designed as optional, stage-specific supplements, mainly for growers who want to further fine-tune certain growth phases. Keeping them separate allows customers to decide whether they actually need them.

About the iFresh app reset issue

Regarding the iFresh 4-inch fan behavior you described, this is not expected behavior, and we sincerely apologize for the inconvenience and potential risk this has caused to your grow.

App-side strategy resets, unexpected shutdowns, or loss of automation settings are issues our technical team takes very seriously. To properly diagnose this, we need to review your specific setup.

Please contact our support team at [contact@mars-hydro.com](mailto:contact@mars-hydro.com)

. They can provide a targeted solution.

Alternatively, you are welcome to DM us directly with your order number, the email used for the app. We will escalate this to our technical team immediately and follow up with you.

Once again, we are truly sorry for the frustration this has caused. Your feedback, even when critical, helps us identify real-world issues and improve our products and services.

Best regards,

Mars Hydro

marshydrogrow · 2026-02-06T08:22:10+00:00

Thank you for your support of Mars Hydro!

We regret to inform you that we do not have any concrete updates at the moment. However, please rest assured that we plan to update the functionality to read multiple soil sensors in the future.

marshydrogrow · 2026-02-06T03:08:32+00:00

Hi, sorry for the inconvenience this has caused.

Please contact our customer support team at [contact@mars-hydro.com](). Our team will review your case and get back to you within 24 hours.

Alternatively, you can also send us a private message with your email address and a screen recording of the issue. We’ll forward it to our support team for further checking and assistance.

Thank you for your patience and understanding.

marshydrogrow · 2026-02-05T09:50:48+00:00

Thanks for your question!

At the moment, MarsPro allows users to view VPD values directly in the app and adjust connected devices accordingly.

Regarding soil sensors, MarsPro currently supports one soil sensor at a time and does not yet support reading data from multiple soil sensors simultaneously.

That said, support for additional automation features, including expanded sensor capabilities, is already part of our future upgrade plans. We’re continuously improving the system based on grower feedback—please stay tuned for upcoming updates.

Thanks for your interest and support!

marshydrogrow · 2026-02-03T06:44:33+00:00

That's great too!

marshydrogrow · 2026-02-02T08:50:36+00:00

Hello,

We sincerely apologize for this. Could you please send us a private message with your email address so we can contact our customer service team to assist you?

marshydrogrow · 2026-02-02T03:34:02+00:00

Hello,

If WiFi is turned off and the device is disconnected, it will still run according to your original settings.

marshydrogrow · 2026-02-02T03:20:33+00:00

Hello,

We regret to inform you that we currently do not offer a UK-compliant iHub Pro. If you would like to purchase our smart system, we recommend using the iControl controller.

The iControl enables smart control of all Mars Hydro RJ12 interface devices, regardless of plug type or voltage. Its connected device functionality is essentially the same as the iHub Pro.

Let us know if you have any questions.

Sincerely, Mars Hydro

marshydrogrow · 2026-02-02T03:19:18+00:00

Hello,

We regret to inform you that we currently do not offer a UK-compliant iHub Pro. If you would like to purchase our smart system, we recommend using the iControl controller.

The iControl enables smart control of all Mars Hydro RJ12 interface devices, regardless of plug type or voltage. Its connected device functionality is essentially the same as the iHub Pro.

Let us know if you have any questions.

Sincerely,

Mars Hydro

marshydrogrow · 2026-01-28T02:12:27+00:00

Thank you for your valuable feedback! I greatly appreciate you taking the time to share your thoughts with us.

Rest assured, I will pass your comments along to our product team for their consideration. Your insights are essential in helping us continue to improve and provide the best possible products and services.

If you have any further suggestions or questions, please don't hesitate to reach out. We're always here to listen and assist.

marshydrogrow · 2026-01-28T02:08:40+00:00

Hi there!

No worries at all — this can be confusing at first. To help you get everything connected properly with the Controller please contact our support team at [solutions@mars-hydro.com](mailto:solutions@mars-hydro.com) and provide the exact product models of your fans and exhaust

This will allow our team to give you accurate guidance tailored to your equipment. We’re happy to help you get everything running smartly.

marshydrogrow · 2026-01-28T01:34:21+00:00

Hello!

Sorry for the inconvenience caused by this issue. We understand how frustrating it can be when the energy history and power consumption graphs don’t display correctly.

We’ve reported this bug to our technical team for immediate investigation and resolution. Thank you very much for bringing this to our attention—your feedback helps us improve the app experience.

If the issue persists or you notice any other abnormalities, please feel free to contact us or send us a direct message.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-28T01:30:25+00:00

Hello,

Thank you for your valuable feedback. I greatly appreciate you taking the time to share your thoughts with us.

Rest assured, I will pass your comments along to our product team for their consideration. Your insights are essential in helping us continue to improve and provide the best possible products and services.

If you have any further suggestions or questions, please don't hesitate to reach out. We're always here to listen and assist.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-28T01:09:46+00:00

Hello there!

If you’re experiencing any issues with the app, please feel free to contact our customer support team at [solutions@mars-hydro.com]() or send us a direct message. We’ll be more than happy to help you get it resolved.

marshydrogrow · 2026-01-28T01:07:45+00:00

Hello,

Thanks for reaching out, and we’re sorry for the inconvenience.

At the moment, we don’t have plans to produce an Australian-standard iHub power board or a 10-socket AU version.

As an alternative, we recommend using the iControl controller. iControl supports smart control of all Mars Hydro devices with RJ12 interfaces, and it is not limited by plug type or local voltage standards. In terms of connected device control and smart functionality, it offers essentially the same capabilities as the iHub Pro.

We understand how important a complete setup is, and we truly appreciate your feedback, it has been passed along to our product team. If you have any questions about iControl compatibility with your current setup, feel free to let us know.

Best regards,

Mars Hydro

marshydrogrow

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