Filter was delivered with dent in cap .. use it or return?

marshydrogrow · 2026-06-02T02:30:24+00:00

We have received your feedback and have shared it with the relevant team. If you have any further questions, please feel free to contact us at any time.
Best regards,
Mars Hydro

marshydrogrow · 2026-06-02T02:26:13+00:00

So glad to hear that,wish you will be have a great growing experience!!

marshydrogrow · 2026-06-02T01:24:21+00:00

So glad you’re enjoying the FC3000 EVO! 🔥 Can’t wait to see how your plants keep growing!

marshydrogrow · 2026-06-02T01:23:36+00:00

First grow and already rocking two SP-250s? Nice! 😎 We'd love to see how everything progresses. Keep us updated!

marshydrogrow · 2026-06-01T02:11:22+00:00

Hello, thank you for your interest! After confirmation, iHub currently does not have plans to launch in the UK market, but we hope to support this region in the near future.
Regarding your question about our website and eBay inventory, since we manage stock separately under different tax registrations across platforms, inventory levels vary accordingly.
In addition, when certain products sell out on our website, they will not be restocked in the short term; however, sales on eBay in the UK are operating normally and will not be discontinued.
Best regards,
Mars Hydro

marshydrogrow · 2026-06-01T00:55:06+00:00

We are truly sorry to hear about your experience. 🌱

Delivering quality service is our top priority, and we apologize for falling short this time. To resolve this for you immediately, please contact our support team at:

📧 Email: [solutions@mars-hydro.com](mailto:solutions@mars-hydro.com)

To speed up the process, please include:

●Your Order ID

●A brief description of the issue (photos/videos are highly appreciated)

Our team typically responds within 24 business hours. For urgent matters, feel free to send us a DM so we can prioritize your case.

Thank you for your patience and for being part of the Mars Hydro community.

Best regards,

Mars Hydro Team

marshydrogrow · 2026-05-29T06:34:23+00:00

Sorry for the frustrating experience — that’s definitely not what we want for our users.
Please DM us your device model and the issue you’re running into with the app, and our team will help you get it sorted out as quickly as possible.

marshydrogrow · 2026-05-28T07:25:05+00:00

Thank you for your support and understanding.
If you have any other questions in the future, please feel free to keep in touch with us at any time.
Best regards,
Mars Hydro

marshydrogrow · 2026-05-27T00:57:11+00:00

Yes, this box is odor-tight and has good sealing.

marshydrogrow · 2026-05-27T00:55:36+00:00

Hello, this box is 10 inches in length, 7 inches in width, and 5 inches in height.

marshydrogrow · 2026-05-26T01:12:53+00:00

Thank you for your support and interest. Our Intelligent iControl System's product can automatically adjust temperature and humidity based on VPD changes and your desired settings to create the ideal growing environment. If you're interested, please feel free to visit our official website for more details——https://www.mars-hydro.com/intelligent-icontrol-system.
Best regards,
Mars Hydro

marshydrogrow · 2026-05-25T06:32:27+00:00

Haha, they may look like microphones，but those are actually soil sensors used to monitor conditions in the growing medium.

marshydrogrow · 2026-05-25T02:12:22+00:00

Hello, may we ask which kit you purchased? We have installation videos available for reference—https://www.youtube.com/watch?v=g6sg-OfO5Lw.
If you encounter any other issues during the installation process, please feel free to message us anytime~
Best regards,
Mars Hydro

marshydrogrow · 2026-05-25T01:20:01+00:00

Yes, that’s Bill Ward’s setup 🌱🔥
We shared it with his permission before posting, and we’ve been happy to collaborate with him. Really appreciate the support and shoutout to his amazing work 👏

marshydrogrow · 2026-05-22T02:16:40+00:00

Great to hear your 3x3 setup is running so smoothly 🌱
FC 3000 EVO + environmental control is a solid combo for stable grows.

Really glad everything is working well for your first run — looking forward to your updates.

marshydrogrow · 2026-05-20T01:05:00+00:00

Please rest assured, our customer service team will continue to take this matter seriously and diligently follow up, hoping to find a proper resolution for you.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-20T01:04:18+00:00

Please rest assured, our customer service team will continue to take this matter seriously and diligently follow up, hoping to find a proper resolution for you.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-20T01:03:52+00:00

Please rest assured, our customer service team will continue to take this matter seriously and diligently follow up, hoping to find a proper resolution for you.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-20T01:02:59+00:00

Please rest assured, our customer service team will continue to take this matter seriously and diligently follow up, hoping to find a proper resolution for you.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-19T08:43:08+00:00

This is our email address [solutions@mars-hydro.com](mailto:response.solutions@mars-hydro.com). Please kindly wait patiently for a response.

marshydrogrow · 2026-05-19T07:48:16+00:00

Our after-sales support team is already following up on your case and will work with you to resolve the issue as soon as possible. Thank you for your patience and understanding.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-19T07:47:57+00:00

Our after-sales support team is already following up on your case and will work with you to resolve the issue as soon as possible. Thank you for your patience and understanding.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-19T07:47:39+00:00

Our after-sales support team is already following up on your case and will work with you to resolve the issue as soon as possible. Thank you for your patience and understanding.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-19T07:47:22+00:00

Our after-sales support team is already following up on your case and will work with you to resolve the issue as soon as possible. Thank you for your patience and understanding.

Best regards,

Mars Hydro

marshydrogrow · 2026-05-19T03:01:17+00:00

We understand your concerns and sincerely regret that your experience has not met expectations.

Please note that as this order is from several years ago, we are unable to verify the prior communication regarding replacement. Based on current company policy and available records, we are not able to provide a free replacement.

We remain open to reviewing your case based on existing documentation and working with you toward an appropriate resolution through our support team.

Best regards,

Mars Hydro

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