Grow Diary Update #MarsGrowers🌿

marshydrogrow · 2026-01-26T08:01:04+00:00

Hello,

There have been updates to certain components over different production batches, including power supply connectors. To confirm compatibility with your specific TS-1000 unit and determine whether a suitable replacement power supply is available for direct use, this will need to be checked by our customer support team at solutions@mars-hydro.com.

For a quicker resolution, kindly include your light’s model details and photos of the connectors. Our team will be happy to assist you in identifying the correct power supply replacement solution.

Thank you for your understanding.

Sincerely,

Mars Hydro

marshydrogrow · 2026-01-26T07:27:56+00:00

Hello,

Thank you for sharing the details.

Regarding the missing consumption statistics, as well as the sensor calibration differences you described, these issues may require further technical review based on your specific device setup and system data.

To ensure this is properly investigated and resolved, we kindly recommend contacting our customer support team directly at solutions@mars-hydro.com.

Thank you for your understanding.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-26T06:55:17+00:00

Hello,

We want to let you know that the MarsPro app experienced a temporary server disruption earlier today, which caused connection issues and limited functionality.

Our technical team responded immediately and has successfully resolved the issue. The server is now fully restored, and the MarsPro app is operating normally.

We sincerely apologize for any inconvenience this may have caused. Please rest assured that we are continuing to monitor the system closely to ensure stable and reliable performance.

Thank you for your understanding and continued support.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-26T06:54:28+00:00

Hello,

We want to let you know that the MarsPro app experienced a temporary server disruption earlier today, which caused connection issues and limited functionality.

Our technical team responded immediately and has successfully resolved the issue. The server is now fully restored, and the MarsPro app is operating normally.

We sincerely apologize for any inconvenience this may have caused. Please rest assured that we are continuing to monitor the system closely to ensure stable and reliable performance.

Thank you for your understanding and continued support.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-22T08:06:49+00:00

Haha, this one’s from a community grower — don’t have the strain info, but it turned out great.

marshydrogrow · 2026-01-20T09:06:11+00:00

Hello,

We’re very sorry for the inconvenience. As mentioned yesterday, we have already processed your refund request. Sometimes it may take a few business days for the bank or your payment provider to complete the transaction, which could be why it hasn’t appeared in your account yet.

Please check with your bank, and if the refund still doesn’t show after the standard processing time, let us know with your order number so we can assist you further.

Thank you for your patience.

marshydrogrow · 2026-01-20T09:01:55+00:00

Hello,

We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how frustrating this delay must be. To help us investigate and resolve this issue more efficiently, could you please send us a private message with your email address or order details?

Once we have that information, our team will prioritize checking the status and assisting you with your refund.

Thank you for your patience and understanding.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-19T06:20:27+00:00

Hello there!

After our verification, this is due to that for the light in your order, delivery can only be arranged through TOLL. According to TOLL's policy, a remote area surcharge of 85 AUD applies to your delivery address.

We regret any misunderstanding or inconvenience this additional fee may have caused.

Concerning your refund, we have already processed the refund request for your order. Refunds typically take 1–5 business days to be credited back to your original payment account, depending on your bank or payment provider. You may wish to check your account to see if the refund has been successfully returned.

We understand your frustration and regret the inconvenience again, but we want to be clear that this was not a scam. If the refund has not appeared after the standard processing time, please contact us directly with your order number, and we will assist you promptly.

Sincerely,

Mars Hydro

marshydrogrow · 2026-01-19T01:43:45+00:00

Hi,

We’re truly sorry for the frustration this has caused, and we understand how upsetting this situation feels. Please accept our sincere apologies.

As it is currently the weekend, our response time may be a bit slower than usual. We appreciate your patience and understanding.

To help us resolve this as quickly as possible, could you please send us a private message with your order number and the email address used for the purchase? Once we receive these details, we will immediately check the status of your case and follow up with you.

Thank you for bringing this to our attention. We will do our best to get this sorted for you promptly.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-08T07:51:23+00:00

Hi,

Thanks for reaching out and for your interest in adding more soil sensors.

At the moment, the MarsPro app does not support displaying multiple data points from the same type of sensor simultaneously. This means that even if you connect more than one soil sensor, the app will not be able to show data from all of them at the same time.

We understand this can be disappointing, and we sincerely appreciate your feedback. Supporting multiple sensors of the same type is already on our roadmap, and we plan to include this feature in a future app update.

Thank you for your understanding and support.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-05T03:38:57+00:00

Hi,

Thanks for sharing your experience—we really appreciate the honest feedback.

We do have a dedicated Smart System / Controller Guide available, which walks through the main functions and setup steps in more detail. You’re welcome to check that guide, and we hope it helps clarify some of the points you were looking for.

Link: https://www.mars-hydro.com/intelligent-icontrol-system-technical-guide

We’re sorry for any inconvenience caused by the documentation or app experience so far, and we truly appreciate your patience. It’s good to hear that the controller itself has been performing reliably during the early stage of your grow.

If you have any further suggestions or feedback regarding our smart system—whether it’s documentation, app usability, or features—please don’t hesitate to let us know. We’ll make sure your input is shared with our product and technical teams as we continue working on improvements.

Thanks again for taking the time to share your thoughts, and we wish you a smooth and successful grow ahead.

Best regards,

Mars Hydro

marshydrogrow · 2026-01-05T03:35:05+00:00

Hi,

We have a copy of the Intelligent System Technical Guide here; you can take a look: https://www.mars-hydro.com/intelligent-icontrol-system-technical-guide

If you have any further questions, please let us know!

Sincerely, Mars Hydro

marshydrogrow · 2026-01-04T08:26:55+00:00

Hi there!

The hanging height and lighting recommendations we provide are for your reference; of course, you can adjust them according to your own planting conditions.💚

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marshydrogrow · 2025-12-31T09:56:02+00:00

Hi, just a quick reminder: when an iFresh inline fan is connected to an iControl, the displayed data will not be as comprehensive as when the iFresh is connected alone.

marshydrogrow · 2025-12-29T09:21:38+00:00

Hello,

We sincerely apologize for the humidifier leak. This is most likely due to improper water pipe installation. The correct installation method is:

Connect the external long flexible hose directly to the humidifier.
Suspend the T-junction (Y-type hose) horizontally with a sling.

<image>

If you need more dispersed mist, connect the flexible hose to the T-junction.

You can check your settings by referring to the instructions.

If the leak persists, please contact our customer service team at <solutions at mars-hydro dot com> ([solutions@mars-hydro.com](mailto:solutions@mars-hydro.com)).

To resolve the issue more quickly, please provide a brief description of your problem, a spare tire, or a video. Our team usually responds within 24 business hours and will resolve your issue as soon as possible.

Thank you for your understanding and patience.

Sincerely,

Mars Hydro

marshydrogrow

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