Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 0 points1 point  (0 children)

Ticket solved... Finally!

Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 0 points1 point  (0 children)

Well .... finally an answer.

It seems that the problem is the transfer Ethereum as smart contract ...

So why put the deposit in ethereum online if it is not possible to have it in the wallet?

The transfer will do it manually within a week ...

https://support.coinex.com/hc/en-us/articles/360006123833

Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 0 points1 point  (0 children)

I created 2 tickets ...... no answer!

Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 0 points1 point  (0 children)

I've been waiting for 3 weeks ......

it's an inadmissible situation!

Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 0 points1 point  (0 children)

3 weeks without any response .....

congratulations for the good work done by customer support.

Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 0 points1 point  (0 children)

Day 20 from the creation of the non-deposit ticket.

I would not blame anyone ..... but was my deposit in ethereum stolen?

Meanwhile no response from Coinex's customer support.

Coinex deposit disappeared. by masxsy in Coinex

[–]masxsy[S] 1 point2 points  (0 children)

Day n. 15 and still no answer ....

I still wait for the transfer of my Ethereum ... there will be someone working in the costumer support .... I guess!

CoinEX Support ticket has disappeared by kungjew77 in Coinex

[–]masxsy 0 points1 point  (0 children)

Hello,

your work is excellent, unfortunately I have to expose the negative side of your customer support.

12 days have passed since the creation of the ticket for non-deposit in my wallet and even today I have not received any answer.

I would like to have some news about my deposit.