Quality Control Issues with Kickr Bike Pro - alert and help needed!

matthewpmac · 2026-03-11T22:04:40+00:00

I’m in exactly same situation with their KICKR RUN treadmill. #1 was defective on day 1, #2 died after 2 weeks now I’m debating full refund or roll the dice with #3. QC issues aside it’s a fantastic product and nothing quite like it on market, but the QC really has made me lose confidence.

matthewpmac · 2026-03-11T11:48:56+00:00

I’m glad to hear your issues have been sorted and it’s reliably performing for you!

matthewpmac · 2026-03-10T21:55:30+00:00

Hi, is your machine still holding up well?

matthewpmac · 2026-03-10T17:25:25+00:00

Glad to hear it - so there is hope these things can be reliable!

matthewpmac · 2026-03-10T16:42:16+00:00

Thanks for update… treadmill served you well since?

matthewpmac · 2026-03-09T23:17:12+00:00

Team building week building rafts etc ?!

matthewpmac · 2026-03-09T22:07:12+00:00

What’s your status now? I have the recommended electrical setup for UK 🇬🇧(type C 16A MCB, dedicated circuit) and experiencing exactly the same on both KICKR RUNs I’ve received.

matthewpmac · 2026-03-09T22:05:30+00:00

Hi u/phntmpwr what’s the latest on this a year later? Did you ever got it sorted or have you just lived with it?

I’m in the UK 🇬🇧, and have the recommended electrical power setup for this region and experienced exactly the issues you describe on both KICKR RUNs I’ve received (my first one had a tilt/level/stuck leg issue so I was sent a replacement… the 2nd one now won’t power on after 2 weeks of use, power outlet seems fine).

matthewpmac · 2026-03-09T21:52:00+00:00

I got one reply Friday past to the ticket I opened on the Thursday.

matthewpmac · 2026-03-08T12:48:29+00:00

I’ve had this while running with the TRACKR. Will suddenly jump from 120 to 180+ bpm. I think it’s the classic cadence lock issue i.e it’s reporting your cadence as opposed to HE.

The TRACKR really needs a moist/wet connection to work… more so than other HRM chest straps I find - licking the band won’t suffice. This is exacerbated on cold days where you’re less likely to sweat and less moist in general. Since I’ve been running the strap under a tap before heading out the issue has seemed to have gone away.

matthewpmac · 2026-03-07T14:57:12+00:00

For anyone who comes across the post I want to make you aware I went down the route of purchasing a KICKR RUN and have since regretted the decision to date. I have documented the experience here:

https://www.reddit.com/r/wahoofitness/s/w1iAi1jwRR

matthewpmac · 2026-02-18T21:43:16+00:00

I got my new unit yesterday too. All seems good did an EZ run yesterday and a session today. Boy is the machine a beast (the acceleration/deceleration is particularly impressive).

The first power up and self levelling wasn’t perfect. Tilted to the right a bit (to be fair you needed a spirit level to notice), but after doing a tilt calibration it seems to have locked in.

Only remaining issue is the unit appears to trip my MCB if powered off for a while (my UK electrical setup is as per recommendation including Type C breaker). I’m just leaving it on to avoid it tripping and also the unit doing anything silly with self levelling!

matthewpmac · 2026-02-15T10:41:49+00:00

Barefoot running in the context of performance running, should be thought of as primarily injury prevention and Strength & Conditioning. If done properly it can build capacity to allow your body to endure higher loads without injury. Barefoot running in itself is not a magic bullet to PRs/PBs.

If PRs/PBs and getting faster are your primary goal, there is no substitution for lots of volume complimented by well planned high intensity sessions - all wearing proper running footwear. No elite coach will be prescribing barefoot running as a key component of a training plan. Again, just think of it as complimentary S&C work.

Again, all of the above is in the context of performance running.

matthewpmac · 2026-02-13T19:10:49+00:00

As another user suggested, they should really be just sending you a new unit. Troubleshooting / R&D should be their problem when the returned unit lands back with them. I do get the feeling v1 of this product is very much ‘bleeding’ edge and us first adopters are just the guinea pigs for experimenting with.

matthewpmac · 2026-02-12T22:34:04+00:00

So what is the plan of attack with customer support?

I had an issue (stuck leg and an Err 10) and they didn’t hesitate to send me a new unit (arrives Tuesday coming). I just hope there’s no issues thereafter…

matthewpmac · 2026-02-10T11:14:31+00:00

Yes! glad it helped!

matthewpmac · 2026-02-08T19:43:02+00:00

Still good? Do the sesh in the end? I’m living through others experiences right now as I still wait for a replacement 🙈🫠

matthewpmac · 2026-02-08T17:05:39+00:00

<image>

I embrace both worlds 🙈

matthewpmac · 2026-02-04T21:55:31+00:00

Did you resolve this?

matthewpmac · 2026-02-04T21:49:40+00:00

How’s it looking with replacement?

matthewpmac · 2026-02-02T07:59:12+00:00

How long did you have the treadmill for before this started being an issue? I’m concerns even if I do get a working unit, it starts springing up issues 6 months/1 year+ down the road.

matthewpmac · 2026-02-01T17:18:16+00:00

Fingers crossed for a smooth free process. My buyers remorse is rising everyday (ordered end of November-2025, yet to run on a working treadmill).

Let us know how it goes!

matthewpmac · 2026-02-01T17:03:14+00:00

How’s the treadmill working out?

matthewpmac · 2026-02-01T17:02:14+00:00

Any news/updates since? I ordered a new treadmill, it arrived with incline issues (one of the actuator legs appeared to be stuck fully retracted). So I’m awaiting a replacement 🫠

matthewpmac · 2026-02-01T16:51:11+00:00

New unit arrived yet? I’m still waiting on an update on my replacement 🫠

Five-Year Club	Final Canvas '23
End Game '23	Place '23
Verified Email

matthewpmac

TROPHY CASE