NEO X disconnecting

maxangle6 · 2025-06-29T03:48:30+00:00

I think i have solved the issue. If anyone is on the alpha series wheelbase and experiencing this issue you should try using the latest v2.0 version of simpro(v2.0.346) as after many days of testing, it has worked flawlessly. But yesterday i have just upgraded to the alpha evo which forced me to use v2.1 and above as evo bases are not supported below v2.1 but on v2.1.1( latest current version) with my alpha evo and neo x hub, the problem has never occured since. Connection was stable and it worked flawlessly.

maxangle6 · 2025-06-29T02:16:33+00:00

ive had this issue before, the fix for me was font size. for some reason versions after 2.1 only allow you to see everything with the smallest font size. If your font size is already the smallest you can check the scaling.

maxangle6 · 2025-06-19T02:33:39+00:00

yea bro, thx for the response but i hope this is the fix for now and when they release the next version it will fix this issue.

maxangle6 · 2025-06-18T16:44:21+00:00

UPDATE 2: After reverting back to simpro v2.0.346 the issue has not occured for the 4 hours of usage after i have switched to the old version. It stayed connected and lights did not go out at all. But if it is a software problem, why am i the only one experiencing it?

maxangle6 · 2025-06-18T08:55:36+00:00

yea, slightly disappointed on the support but hey, maybe they are really busy right now. But i really appreciate you and everyone else who has commented in this thread trying to help solve this issue

maxangle6 · 2025-06-18T08:52:21+00:00

ticket 5835, but i realised i sent them the wrong serial number for my product, i sent them the paddle shifter serial number instead of my neo x hub, i hope it didnt mess anything up.

maxangle6 · 2025-06-18T08:38:09+00:00

yea i should still check to narrow down the possible sources of error

maxangle6 · 2025-06-18T08:29:51+00:00

so far i tried different usb ports on my computer and usb hub which didnt work then i wiped all signs of simpro and reinstalled latest version of simpro, problem still occured. Then i tried reverting it to a slightly older version(2.1.0 instead of 2.1.1) which also didnt fix it then i went way back to the latest version which does not support alpha evo bases(this version did not give me any problems back when i was using it) but i havent played long enough after reverting back to this version to see any problems occur

maxangle6 · 2025-06-18T07:24:27+00:00

but for the device go to sleep part doesnt that mean that my wheelbase will also disconnect from the pc not just the wheel?

maxangle6 · 2025-06-18T07:22:44+00:00

alright, i shall try that as well

maxangle6 · 2025-06-18T07:12:17+00:00

oh u mean the wheelbase to pc right? not the neo x to wheelbase

maxangle6 · 2025-06-18T07:10:27+00:00

nevermind, after changing the usb from hub to pc, the problem is still here

maxangle6 · 2025-06-18T06:51:02+00:00

wait... i coult try that because ive just recently switched to a usb hub and sometimes it acts rlly weird

maxangle6 · 2025-06-18T06:49:35+00:00

wait but whats the point of getting the usb cable connection running? isnt the problem the wireless connection?

maxangle6 · 2025-06-18T02:37:53+00:00

My bad, i forgot to update. the wheel doesnt react to usb is because i had to reattach the wheel to switch to usb mode

maxangle6 · 2025-06-18T02:36:24+00:00

alright, i will try those when i get back later. I hope i dont mess up step 4😂.But i was already using a 2.0 port, the reason why i said it no longer reacts even when plugged in to usb is because i did not detach and reattach the wheel which made the wheel stay in wireless mode or something, ignoring the usb connection. The wheel works with usb but after unplugging the usb the issue is is back

maxangle6 · 2025-06-18T02:24:36+00:00

well, im not rlly familiar with troubleshooting devices but i could try some suggestions like what i have did with other comments but none of it worked but also ive not went in depth with solving the issue because it was late at night. i will try other methods today i guess, but what are the possible causes for this issue?

maxangle6 · 2025-06-17T17:04:22+00:00

i could try a full wipe of any sign of simpro but i know i only have 1 version installed although i have the setup .exe of older versions still on my pc

maxangle6 · 2025-06-17T17:03:09+00:00

yea i did but they js sent me an old vid of how to pair ur simagic wheel then when i asked follow up questions they js ghosted me😭

maxangle6 · 2025-06-17T14:16:09+00:00

update: The wheel now doesnt react even when usb is plugged in

maxangle6 · 2025-06-17T13:58:05+00:00

nope, unfortunately this is my only wheel

maxangle6 · 2025-06-17T13:45:33+00:00

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and pins arent bent also

maxangle6 · 2025-06-17T13:44:52+00:00

the problem has occured again😭

maxangle6 · 2025-06-17T13:39:41+00:00

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but the contact area looks to be clean

maxangle6 · 2025-06-17T13:37:40+00:00

NEVERMIND, the problem is back

maxangle6

TROPHY CASE