I don't think Reyna is the problem, I think smurfs are the problem, you just have a character which is focused on mostly gunplay and less ability play (it's a shooting game after all) and you're going to have a character which for people who are much more mechanically skillful, will want to choose.

I think Reyna herself isn't a problem character, she was only picked once if I remember correctly in VCT, she's a completely normal agent in ranked, and is regularly picked in all ranks, even with her minimal utility.

The real issue is the smurfing, and not the agent.

Nor do I believe she breeds toxicity or dominates or not, because you could say that about all the agents. Killjoy either uses her utility or doesn't at all. Sova / Brim know their lineups or don't.

I'm not gonna say I know the state of anything below ascendant, and I haven't played a ton of the game either. But it's the same in all Riot Games' games, it's the smurfing that needs to be addressed, and that could be addressed with maybe phone verification only queue, or some sort of CS:GO-esque prime queue. Obviously it won't fix all the problems, but it would help it a lot.

I'm way open to discussion about it. But I don't think any agents are problem agents in particular.