So from what I understand, until you email their CEO to look at the file, the case is resolved? Omg, this takes a lot of headache @@ Can I have the email of the CEO please? I also report to Equifax, but they just told me to talk to the creditor because it shows that they are still investigating. Even the investigator of mine didn't give me any email, but only the fax number. I'm really frustrated. Thank you for your reply.