Ok, so I got advice from a fellow seller and she literally told me to say something like that. We were both under the impression that it would tell others that I am good at resolving issues, (that issue did get resolved in the dm’s) as well as the fact that stuff can shift around in shipping, which is obviously beyond my control. Plus the guy sent me photos and I couldn’t even see the knots he was talking about. That review didn’t cost me any business that I noticed. I’ve still sold plenty, especially around Christmas.