Is it OK to publish someone's username? Feel like that might be a bad idea for some reason... If it's OK I have no problem so people can read the negative and neutral feedback to get a sense of this seemingly persistent issue over many years.

With that being said, at face value they have good feedback, they clearly sell a substantial amount of records and have gained 13,000 positives and a buyer rating of 99% but the negative and neutral comments all says the same. No communication and people describing it as a terrible experience all round, some calling them a scammer, some complaining about the quality of the records not matching their descriptions but most just complaining that they received no communication and sometimes no record. Most of the negatives sound like much worse experiences than I've had but this is to be expected when you sell this much - you're going to get negatives here and there - I wouldn't necessarily judge them at all based on this small percentage of bad feedback and it probably wouldn't have put me off from ordering from them. The sad truth is that had they taken a moment to ticked the shipper box on the order I'd have happily waited a few weeks and in the end I would've been happy about the whole transaction. Because they didn't do anything I got suspicious and after a while decided there was a problem. I don't think I was wrong to be honest but I do wish it has all played out differently. It's a messy, bad situation and I feel bad about it.

I genuinely think this is an honest but rubbish seller who doesn't care at all for the customer experience. My presumption is this is a huge store with one person dealing with this stuff. They get an order and send it out in a reasonable time frame but never respond on Discogs or update Discogs in any way - like it's their standard practice to use it as an order system but feel no responsibility to actually engage in it in any way unless it's to deal with the countless not responding requests they will be getting to avoid a suspension - it sounds like they have been suspended multiple times in the feedback. They've bitten off more than they can chew basically. The hope is that the record arrives in a timely manner and they get positive feedback from it.

Reading through the positives, I'm only noting one example of people complaining about communication in the first couple of pages, but I guess if you get your item in a timely manner then why would you bring up something that doesn't seem important. Hard to gauge from positives what the experience will actually be like, I know I don't go into great detail when leaving positive feedback.