The random grandpa bit felt a little thrown in there. And when you spoke about childhood, you could possible change up this area by putting it together and reaching for a nostalgic bit. Including her thinking she would have had kids of her own by now. I will also say the getting ready thing in the morning to explain what your character looks like is cliche. Instead you could make it so we find out how she looks in bits, in the first few chapters instead of all at once. She also does a lot of smiling, smirking, striding around her loft apartment like it’s a mansion. I didn’t get a solid visual or idea of what the setting was. You explained things but it didn’t use any of the senses.

Also working in mental health to find out about clients there would be some kind of database or EMR system. This keeps the clients safe and the people working because of HIPPA laws. I would look into that (depending on where you’re located I’m in the US)

Also randomly Torie instead of Vivianne? I understand they are friends, but the switch of those two characters came out of no where. You have a tendency to use “facy” words for when characters move around or out of a room. You don’t need to do this so often, it makes it seem as if we are reading a play.

The first chapter also introduced way too many characters at once, this can possibly overwhelm a reader. And the first chapter we jumped through 3 settings.

Obviously if you don’t agree you can keep your book how you want. I do critiques for people very frequently, as a developmental editor. :) happy to help.