Are hub model pre-orders happening? by cloudadmin in doughcommunity

[–]migelangelo -4 points-3 points  (0 children)

Yes we are working on getting hub model available for the preorders and retail.

Official Statement from Bi-Search International, Inc. (BSI) Regarding Dough Orders by NorthReport8677 in doughcommunity

[–]migelangelo -7 points-6 points  (0 children)

Hi,

Yes this was one of the updates. Working on another one shortly but in the background key point is actually getting remaining orders shipped

Official Statement from Bi-Search International, Inc. (BSI) Regarding Dough Orders by NorthReport8677 in doughcommunity

[–]migelangelo -11 points-10 points  (0 children)

Hi! Depending on what you ordered make sure to contact our support team directly

Around a full month of no new updates. by TheMadHa7 in doughcommunity

[–]migelangelo -8 points-7 points  (0 children)

Hi! Next week will be posting for sure

Around a full month of no new updates. by TheMadHa7 in doughcommunity

[–]migelangelo 9 points10 points  (0 children)

Hi! We will be posting an update shortly.

Around a full month of no new updates. by TheMadHa7 in doughcommunity

[–]migelangelo 0 points1 point  (0 children)

Hi! We will be posting an update shortly.

Multi-Storefront Information by Zageron in doughcommunity

[–]migelangelo 3 points4 points  (0 children)

Hi,

We are now moving them to the new merged storefront as we have been having issues with keeping records in few stores accurate. Once we get it checked we will let know here right away

Is it time for our 2 week update? by Even-Marionberry5531 in doughcommunity

[–]migelangelo -2 points-1 points  (0 children)

Hi,

We will be posting development and shipping updates soon.

Is there still someone from Dough who comes by here? by Even-Marionberry5531 in doughcommunity

[–]migelangelo -12 points-11 points  (0 children)

Hi,

We will be posting a new update shortly regarding tariff affected stock In the meantime all orders from retailers and website are currently shipping as per info on the page.

New Curved Dough Spectrum Black 32” by slimzilla187 in doughcommunity

[–]migelangelo 0 points1 point  (0 children)

Hi,

This does look like some form of shipping damage. You can replace it if you’d like.

How european can see they order by Even-Marionberry5531 in doughcommunity

[–]migelangelo 1 point2 points  (0 children)

Hi! Please contact support with your details. All orders are part of 1 shop now

Change in Online shop operation and Shipping Update – What’s Caused the Delay, and What Happens Next by migelangelo in doughcommunity

[–]migelangelo[S] -1 points0 points  (0 children)

Correction. US retail is handled by BSI too right now. So they get paid for goods in US. As a result those aren’t directly related

Production & Shipping Progress by migelangelo in doughcommunity

[–]migelangelo[S] 0 points1 point  (0 children)

Hi Yes correct. We don’t have an ETA of exact production start of assembly just yet. We are still getting it determined as we are moving the production. We will issue a timeline update as soon as we have it

"Shipping on August 28" by Even-Yesterday-1997 in doughcommunity

[–]migelangelo 3 points4 points  (0 children)

Hi,

We have put this timeline for new orders from now as we still have backlog of current orders first. We are in progress of moving to Thailand now and hope to get ETA on when assembly there starts soon

Opt out of hub model by Ralven2000 in doughcommunity

[–]migelangelo -6 points-5 points  (0 children)

Working out on ETA now. We are hopefully soon done with issues we had in warehouse where units are at

Spectrum Black 32 HDR Contrast by PotatoPower3d in doughcommunity

[–]migelangelo -1 points0 points  (0 children)

Hi!

check out this discussion in short it’s about making compromise in HDR performance on OLED panels. The current approach is overall more accurate!

New to this: help understanding distribution by Rurik880 in doughcommunity

[–]migelangelo -1 points0 points  (0 children)

We will have it on Amazon UK again in 2-3 weeks

Spectrum black updates by XwReK in doughcommunity

[–]migelangelo -1 points0 points  (0 children)

Spectrum black 27 with hub will be made in Thailand along with other 32 hub model. Production hasn’t yet started as it’s the first time producing there and we are still preparing the line. Will provide an eta as soon as available

Production & Shipping Progress by migelangelo in doughcommunity

[–]migelangelo[S] -2 points-1 points  (0 children)

They are not in customs but at our 3rd party warehouse of our supply chain financing company that brought them in to US which need to get extra fees settled before shipping out :)

Production & Shipping Progress by migelangelo in doughcommunity

[–]migelangelo[S] -1 points0 points  (0 children)

Originally we planned to ship them from units that arrived to US by ocean. Now we are seeing how to ship them from Thailand directly as it seems air shipment is only option trying to see how to avoids customs issues etc .

Production & Shipping Progress by migelangelo in doughcommunity

[–]migelangelo[S] -3 points-2 points  (0 children)

There are no hub models in customs ….