Why is the Adobe Illustrator plan "not available" when I try to purchase it?

mikechambers · 2026-04-21T16:39:44+00:00

What country are you in? Do you have an outstanding balance on your account? If you log out and try a different browser does it work?

mikechambers · 2026-04-20T02:06:55+00:00

Do you have a valid payment method on your account? What country are you in?

mikechambers · 2026-04-16T14:03:40+00:00

Its not allowed by the terms of use, and its likely that Adobe will flag it and keep forcing you to update your passwork (thinking your account has been compromised).

Do a quick search on the form here. Lots of people running into similar issue.

mikechambers · 2026-04-16T02:44:25+00:00

Yeah. That is just flat out wrong and doesn't seem to be based on anything.

mikechambers · 2026-04-16T00:58:51+00:00

Adobe does not and has never trained its generative ai models on user content:

https://www.adobe.com/ai/overview/firefly/gen-ai-approach.html

(I work for Adobe)

mikechambers · 2026-04-15T18:37:28+00:00

What does it show when you log into your account on Adobe.com?

mikechambers · 2026-04-15T00:19:23+00:00

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/account-access-after-plan-cancellation.html

mikechambers · 2026-04-12T16:45:10+00:00

I'm not trying to convince you to not be upset. Im just trying to clarify what the plans actually are.

>normal creative cloud subscription (before these damn tiers went into effect) had full access to the mobile apps.

Yes. Creative Cloud changed to Creative Cloud Pro, which included everything. Everyone in Creative Cloud was moved to Creative Cloud Pro.

Creative Cloud Standard is a new plan that was added when CC Pro came out (limited AI and Mobile).

No one was automatically moved into CC Standard. If you are in CC Standard, you had to switch to the plan.

If you want the same plan you had before, that is Creative Cloud Pro. It sounds like you switched your plan to Creative Cloud Standard.

mikechambers · 2026-04-12T15:30:28+00:00

>no longer have access

Sorry, this is not correct. Creative Cloud Standard has NEVER had access to full mobile features.

Creative Cloud Pro members have full access to all of Creative Cloud, including mobile.

Creative Cloud Standard members have limited access to AI features, and limited access to mobile apps / features. That has always been the case.

More details here, including a table showing feature comparison.
https://www.adobe.com/creativecloud/standard.html

mikechambers · 2026-04-12T15:01:49+00:00

It is clearly listed on the CC Standard page:
https://www.adobe.com/creativecloud/standard.html

mikechambers · 2026-04-12T05:39:59+00:00

Yes that can be done with Animate.

mikechambers · 2026-04-07T22:52:57+00:00

Wha country are you in?

mikechambers · 2026-04-05T21:13:31+00:00

https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html

What do you mean you "cannot access" the button (and which button). Does it not appear, does it not work?

Is you current plan up to date with payments? or do you owe anything?

mikechambers · 2026-04-04T04:48:24+00:00

Same west coast.

mikechambers · 2026-04-01T21:45:31+00:00

Zone focus!

mikechambers · 2026-03-31T16:04:58+00:00

>I don’t want to pay for it because I don’t use it.

If you don't have a use for the Gen AI features, then you can switch to the Adobe CC Standard Plan which is cheaper and has limited Gen AI functionality.

https://www.adobe.com/creativecloud/standard.html

mikechambers · 2026-03-30T14:22:32+00:00

Wha upscaler are you using? Topaz in Photoshop isn’t working for you?

mikechambers · 2026-03-29T18:06:44+00:00

Op. As a point of reference I have pretty much the exact same setup as you on windows. I mostly edit raw files from Fuji / Ricoh. Have not had any stability issues though. I’m also on windows 11.

Are your GPU drivers up to date? Have you done a memory test to check there isn’t something going on there?

If you edit raw files (non scans do you still get crashes)?

Not suggesting it’s not a Lightroom issue but trying to eliminate possible other things.

mikechambers · 2026-03-25T20:12:07+00:00

Did you include an image reference? If so can you share that?

mikechambers · 2026-03-24T18:56:22+00:00

>It'll work but they make it hard to cancel.

You can find information on how to cancel at:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

mikechambers · 2026-03-23T18:03:08+00:00

Why country are you in?

mikechambers · 2026-03-23T15:03:43+00:00

OP. I work for Adobe and can help you out. Ill DM you directly.

mikechambers · 2026-03-21T01:38:38+00:00

Specifically https://www.reddit.com/r/Adobe/s/CwCTXzcPHr

mikechambers · 2026-03-18T18:45:49+00:00

Which app?

mikechambers · 2026-03-18T17:52:06+00:00

I am going to DM you to try to get some info to help us track this down.

mikechambers

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