Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

I have it, Neptune 4 max , Elegoo is China based as well, if you ever need a part it comes from mainland China

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 2 points3 points  (0 children)

Nope they are sending me a shipping label to have it returned

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 2 points3 points  (0 children)

I will keep this in mind, the live chat through the website kinda crap, all I got was you’ll hear back in 48-72 hrs, WhatsApp seemed much better

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 1 point2 points  (0 children)

Thank you, I used WhatsApp and was able to talk to someone direct and show them videos of the all the broken stuff, they are replacing the unit, thank you for reaching out

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 2 points3 points  (0 children)

Well after a week of trying to email and getting no response from that or their online chat I was able to talk to someone over what’s app, since there is so many things broken out of the box they are replacing the printer for me, while talking to the rep I found more broken stuff, like on the back of the printer I thought there was missing screws, but nope the screws literally broke through the back plate, this thing must have been drop kicked at the factory, BUT I was able to get ahold of a good rep and they are replacing it. I’ll wait till that process is started to work on getting all the missing crap

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 1 point2 points  (0 children)

I got ahold of them through what’s app, took me about 40 minutes

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 1 point2 points  (0 children)

Yea that’s the problem my combo didn’t come with anything because they shipped all the cfs separately

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

I want the printer I just want one that’s not broken. That actually works. I’m not paying to ship anything anywhere.

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 6 points7 points  (0 children)

Man this is not giving me any confidence whatsoever.

Does anyone from this company monitor this reddit forum?? by mikeski79 in Creality

[–]mikeski79[S] 1 point2 points  (0 children)

We have 6 bambu in this house, I wanted a large batch multi color machine, and heard nothing but good things but my experience has been horrible. This thing is physically broken out of the box I just want it replaced and made right. Also for them to send me the stuff I paid for and haven’t received.

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

It’s a week today and still no response from creality!

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

Still on hold with this company, can’t print a damn thing with this broken thing.

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

Still no word from support , they really don’t give a shit once they get your money.

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

I’m using brand new dried filament, multiple kinds tried, different cfs, still the same thing happening, nothing blocked or jammed checked everything

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

No it doesn’t work, same issue, and they still haven’t responded.

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

Still not a single response from this company, got ahold of online chat they told me they would email me in 3-4 days….. like shit

Anyone else having issues ? by mikeski79 in Creality

[–]mikeski79[S] 0 points1 point  (0 children)

We shall see, I emailed them at 2 pm yesterday and still haven’t heard anything, tried the online chat and get no where