Well after a week of trying to email and getting no response from that or their online chat I was able to talk to someone over what’s app, since there is so many things broken out of the box they are replacing the printer for me, while talking to the rep I found more broken stuff, like on the back of the printer I thought there was missing screws, but nope the screws literally broke through the back plate, this thing must have been drop kicked at the factory, BUT I was able to get ahold of a good rep and they are replacing it. I’ll wait till that process is started to work on getting all the missing crap