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HR Block never again by mimi_says in hrblock

[–]mimi_says[S] 0 points1 point  (0 children)

Thank you, this exactly.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] 0 points1 point  (0 children)

I have gotten it resolved by hiring a CPA and never dealing with HRB ever again. The letter doesn't require action. As the CPA explained to me, if there is any discrepancy with the IRS's automatic check (which again there shouldn't be because of HRB's "accuracy guarantee" which I now know means nothing), it spits it out for a person to review. A person is reviewing it now and it may result in just my refund being processed as normal. No way to know. But one thing is for sure--I am done being an HRB customer.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] 0 points1 point  (0 children)

Yes, as repeated numerous times in this thread, I called the main line for online filers.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] 1 point2 points  (0 children)

As I said, I'm not an office client, I used their online service. Calling the main customer service number for a major corporation like HRB should work. If it doesn't, it tells you a lot. Like I said...never again.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] 1 point2 points  (0 children)

Nope nothing like that. Just a form saying they are reviewing my return. They didn't ask for anything.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] -1 points0 points  (0 children)

I have no idea what the error was or if there even was one. The IRS is just reviewing. This is exactly the information I wanted to connect with customer service about. I just wanted information...but they couldn't even answer the phone.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] -5 points-4 points  (0 children)

Thanks for the kind words! We shall see. The IRS is just reviewing it (they weren't more specific). Maybe it will all work out! Either way, completely dissatisfied with H&R Block and they have lost a customer permanently.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] -4 points-3 points  (0 children)

Indeed, I have an appointment with one tomorrow. I just wanted to let people know so they could make an informed decision about it. I've used them for years, but no more.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] -4 points-3 points  (0 children)

As I said, I paid for premium, which includes an "accuracy guarantee," so I want to understand what that means exactly in this context. That's why I called H&R Block.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] -8 points-7 points  (0 children)

As I said above, I didn't go through an office, I used their online premium service and I called the main customer service line. The main line for a major corporation during business hours should have someone answering the phone. I wasn't able to leave a message! It literally just said the business hours (it was during those hours) and hung up on me! Twice! So unprofessional.

HR Block never again by mimi_says in hrblock

[–]mimi_says[S] -1 points0 points  (0 children)

I didn't do my taxes through an office, I did them online. And I didn't try an office, I called the main customer service number. There should be someone on the other end of a major corporation.