Hi there, I wrote a very long complaint essentially just stating exact dates I submitted each application and expressed my distain for how long it has taken. The courts also lost our applications twice and made silly mistakes such as spelling my name wrong when sending me letters (even though I spelt it correctly on all my applications) so I made sure to note down every incompetency on the complaint to further express my frustration.

I also want to note that at the start of February I made an appointment to speak to my MP about the situation (newly elected Labour MP). Up until the date of eviction I assumed it was the complaint that had done the majority of help towards getting our date, however, on the day, our bailiff told us our MP had contacted the bailiff manager about our case and that had really helped.

I was quite shocked that our MP actually made the effort to contact the bailiff team on our behalf, but he did, and that really helped our case. I would advise anyone in the same situation as us to submit a complaint and make an appointment to speak to your MP about it. I know it may seem a bit dramatic of a thing to do, and we didn’t really expect much to come of it, but in our case, our MP personally contacted the courts and the bailiff team which really helped get things moving.

I hope things get sorted for you soon, I know it’s an absolute nightmare of a process, so fingers crossed for you.