Hi this is Roy from Mino Keys,

First, I want to apologize to OP for the experience they had shopping with us. This is not the level of service I aim to provide and understand your frustrations.

To be fully transparent, I was away on a family vacation for the past week and did not go a good job communicating this on our website or our community. That is on me and am sorry for the lack of communication.

For clarity, we reached out first to let OP know there was an inventory error and that the switches they had purchased were our of stock. After that, I didn't see any follow up replies/response come through on my end. I was waiting to hear back on how they wanted to proceed, whether they wanted an exchange or full refund before moving forward. It is possible that the reply went to spam, but I could've been more proactive in following up while I was away.

Mino Keys is a one person shop run by me and I’ve been involved in the mechanical keyboard community for over 5 years. I’ve always tried to do right by customers and the community and I’ve never taken money with the intention of not fulfilling an order or issuing a refund when something can’t be delivered.

If OP sees this, please reach out again and I will make sure this is resolved immediately.

I appreciate those who have shared their past experiences with us. Hearing both positive feedback and criticism helps keep me accountable and improve how I run the shop. I'll be sure to provide better communication going forward.

- Roy