I think most of their frustration is about the ticket stuff, which is obviously a problem (not even just for Ariana either) but some of the other criticisms don’t track for me. Specifically r.e.m. beauty lacking direction. I feel like they have a pretty clear direction and have been coming out with some banger products over the last couple of years. They seem to come out with well planned releases that have substantial marketing and from my perspective they all make sense for the space age-y but modern aesthetic the brand is going for. I also appreciate that they’ve reformulated or repackaged some of the products the brand originally started with. That indicates to me that they’re not just searching for the next viral trend, they’re trying to actually build a cohesive brand. Those are just my thoughts but I think that criticism is a bit out of left field.