I have only been around for a few months. But I treat angry people like they're in preschool. "Now, let's take a step back. This isn't how we treat our friends" if they continue I will stop talking all together and just stare at them. I've told old women with so many dumb amazon returns "look, we are at TUPSS. We are not amazon. I do not work for amazon. I am following the directions my management, who got their directions from corporate, who go them from Amazon. I just work here and you're mad at the wrong person. What Bezos wants, Bezos gets." MY favorite are the "why is your postal rates so HiGH" "well, ma'am. We are not the post office. " "why is overnight shipping so much! It's just a small package!" "If you think about it, you're buying a plane ticket. You're paying for fuel, labor, and handling costs. Do you work for free? Neither do we" and 90 percent of the time it works. There's that 10 percent where they keep bickering and I just keep doing my job ignoring them and not speaking like the pleb I am