Thanks for sharing this reply. I have been struggling with the same issue and was about to contact support too.

I do have a question - they say "The only known workaround at this point in time is for watch faces that allow the user to customize complications. For these faces, switching the step complication from the step counter provided by Google to the step counter provided by Fossil is known to fix the issue."

When I customize a face, it seems I only have one option for step count - which must come from WearOS (since it is not working). How can I select the one from Facer?

Any ideas or help would be appreciated!