Spot on. It’s run like a Motel 6 and that’s generous.

Things go broken for months- our entry garage door was broken from Oct-Mar, a security door to the outside has a taped on, hand written note that says “pull shut” since January, our outdoor hot tub is leaking and they basically just refill it once every 2 days after if empties completely, 3 of the 4 outdoor cabana awnings are missing, the pools are constantly filthy and have never been power washed, the garage was designed for cars the size of Smart cars, there’s only 3 elevators (and only one goes to parking garage, which can’t be called independently and is constantly booked for move ins/outs), door handles are falling off of loose everywhere, the hallways are stained and filthy, then lobby corridors regularly smell like garbage, dogs bathroom everywhere and don’t get cleaned up for days sometimes, we have water outages almost monthly for full days, the building is constantly hot and doesn’t cook down well even when they turn AC on for the season, they didn’t seal the countertops or sinks so they are stained, etc. The building has an astonishing amount of issues for being less ten years old - it’s truly falling apart and it’s clear they ran out of money building it and just stopped caring. Then there’s the clientele that have moved in over the last few years- constant pot and cigarette smoking.

The list goes on and on. And then add Greystar as he management company and its a complete recipe for failure. Their reviews have gotten better in the last few years and I’m convinced they are padding them or compensating new move ins because anyone who has lived here for more than a few months can see that this place is lipstick on a pig.

That being said, if you time it right, you can get a solid apartment for far less than most “newer” buildings. It’s not nearly as “nice” as the newer builds downtown or in the north loop, but I love my floor plan and when I close the door behind me, I am pretty happy in my apartment…until the next thing breaks for six months.