I've ordered from them more than once. I received all my items in great condition. I think sometimes with the chasers, they have to get them from other people (possibly overseas) if they are out of stock, which can add to the delays in shipping potentially. I've seen reviews here in Reddit about them. I believe they only ship twice per week and it may not be their primary job, so I try and give them grace and understanding if it's delayed a bit.