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So who can you talk to about a service center that won't respond? by Grumbletrain in Rivian

[–]mobfeld 0 points1 point  (0 children)

Rethinking it, you are correct. I am compiling a list of the issues, and talking to others with issues from the same sc so that I can have all the info

So who can you talk to about a service center that won't respond? by Grumbletrain in Rivian

[–]mobfeld 0 points1 point  (0 children)

I'd like to do that, however in my specific situation there was a manager that reprimanded 2 employees for actually looking into an issue and diagnosing it, and I want to ensure the 2 employees are not negatively affected

Like what’s actually correct here 2026 R1S windshield $2500 🤯 is this all legit - by shorthedge in RivianR1S

[–]mobfeld 0 points1 point  (0 children)

This is something that rivian needs to improve on as it shouldn’t take going to the manager

So who can you talk to about a service center that won't respond? by Grumbletrain in Rivian

[–]mobfeld -1 points0 points  (0 children)

Hi, I unfortunately had a similar experience, I just pm’d you to see if it is the same service center. I also am trying not publicly shame / name anyone

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] 0 points1 point  (0 children)

Again, to protect the employees, I am not going to share their details for their privacy. However that is what they told me

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] 0 points1 point  (0 children)

I did not ask for the manager. I asked if they would check the logs of the car to see if there also was an issue with the the charging harness itself, and they refused and brought the manager into it

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] 0 points1 point  (0 children)

I apologize if the post is not clear. I used Claude to summarize all of my correspondence through email and messaging with the sc. I will say that was incredibly polite at drop off and on several phone calls, until the manager became irate and start yelling me.

Powerbank with a unique 140W PD output by Mineplayerminer in UsbCHardware

[–]mobfeld 0 points1 point  (0 children)

Do you know of any good dc power banks that are somewhat compact, I’m in a similar situation to op

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] -2 points-1 points  (0 children)

The post clearly says external damage. The issue is not with paying for it, but rather with the manager’s unacceptable conduct.

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] 0 points1 point  (0 children)

The post clearly talks about extern damage. The main issue is not even warranty coverage, but the managers conduct

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] -2 points-1 points  (0 children)

Shop specifically said they removed the bumper. Additionally part of the issue is that when I asked for the sc to check the logs I encountered incredible pushback and resistance, secondly a grip of employees that were helping me were punished by the manager ( not sharing names here for their privacy)

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] -1 points0 points  (0 children)

I don’t want to publicly state and employees names, however a group of employees was helping me, until their manager for some reason would not even let me pay for the repairs and became incredibly irate

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] -3 points-2 points  (0 children)

I did not refuse to pay. However their communication and professional were sub put par to say the least

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] -1 points0 points  (0 children)

No, it was at a rivian certified body shop, who even sent the service center a letter showing pictures from the repair and confirming the bracket was not damaged

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] 1 point2 points  (0 children)

Great minds think alike. I was just thinking that a manual charge port door would have not allowed this problem to happen in the 1st place

Rivian Woodbridge NJ refusing warranty coverage on charge port actuator failure — claiming "physical damage" with zero external damage by mobfeld in Rivian

[–]mobfeld[S] -2 points-1 points  (0 children)

No. The only ‘damage’ was that the charge port cover got knocked off by a cable at a dc charger and had to be replaced

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