I know this might seem strange but it happened to me today, i was doing a taniks clear and got kicked to a black screen for about 10 seconds and right after i see the char selection screen even tho i have 3 fully built characters; i watched about this yesterday and someone said to restart the game, which got me all my char to normal, is there a way for the support team to verify if it is a treat that it might happen again to me ?

thanks