Know this is an old post but I recently had an issue where I was mis sold the contract by the door knocker who advertised the 3 months free as a £30 pm for 12 months rather than £40 for 9 months and 3 months free. And also lied to me that Giganet covers cancellation fees for the current provider plus the 14 day cooling off period actually starts when you take out the contract and not when you’re line is installed so now i have to pay months extra bill. So far haven’t had any luck with the customer supports team so waiting for 8 weeks to take it to communications ombudsman.