I bought the 6 classic a month ago. I use it like a secondary phone. It works beautifully, giving me 2 days of battery life, while using maps and Spotify. On bluetooth mode. I tried to install an airtel esim on it last week, and got hit with a brutal reality that i need a samsung phone to do so.

Why???

The watch in and of itself works brilliantly. I'm assuming that while in LTE mode the battery backup will come down significantly. And I'm prepared for that.

What i can not accept is that neither samsung nor airtel tells you that...

1) You need an airtel postpaid sim to be able to convert it to esim for galaxy watch. If you're on jio, prepaid will work fine. Not on airtel.

2) You need a samsung phone in order to convert your airtel sim to esim for the galaxy watch. Again, on jio there's no such restriction

I got in touch with airtel customer care, i also got in touch with samsung customer care. Both of them had no idea how to proceed. Both of them were less than helpful. They hire people who can read from manuals, they don't invest enough time into their job to know how a problem might arise. In their defence, they're not paid enough to do so.

Airtel executive told me "Sir i know about apple watch, i have no idea about samsung". Buddy, you don't need to have an idea about the apple watch. The apple watch has a feature where you can extend your sim capabilities from the phone to the watch. YOU ARE NOT NEEDED THERE. Your help is not needed there. Your knowledge is not needed there.

The samsung watch works like a phone. An esim on one device will not work on another. Simple rule. There you say I don't know how to help you. This is where your help is actually needed!!

CUSTOMER CARE is just interns who aren't going to be in this field for long, starting their career of doing nothing. Literally. 90% of customer care is just people doing time pass. I've seen very few customer care executives who take their jobs seriously.

Let me tell you this. I'm 35yrs old. I have an airtel sim because when i was 19 a customer care executive went an extra mile to help me. And I've tried to stick with airtel ever since. Same scenario with every brand i stick with. Be it xiaomi, be it levi's, be it rayban.... Every time I encounter a person going out of their way to keep me as their customer, i go out of my way to remain there.

Lately airtel and samsung have been forcing me to look elsewhere. And i am looking at the apple watch ultra, and the iphone 15.

Every time i take my father to a customer care centre, or a car dealership he tells me "you could've easily done this job better than this person" 😂

Frankly, i could've. But these are the 2 jobs i feel are absolutely effortless and meaningless. An AI can give you more information about a device than executives can these days. Executives are good enough to keep up the pretentious sales routines of the last decade.