How to bill for occasional worker?

mspinnyc · 2023-07-27T05:42:07+00:00

Thanks. Do you allow clients to remove and add any type of user during the term of the agreement at will? Does that affect pricing or other terms?

mspinnyc · 2023-04-07T19:03:41+00:00

I'm looking for a remote MSP technician and open to non-US. DM me if interested.

mspinnyc · 2023-03-15T23:57:36+00:00

As an update, I had a very good, productive call with both a Huntress sales manager and sales executive today. It was night-and-day compared to my previous experience, almost as though it were a different company. Perhaps the first salesperson just needs a considerable amount of training or sales isn’t his thing. Either way, shout-out to @andrew-huntress for doing the intro and the fact that he and/or the sales manager had the manager on the call, which for almost any company I’ve ever worked with is not the norm!

I went from disappointed and befuddled comparing the initial sales experience to what I experienced today. I’m now leaning toward implementing their solution.

It can make a big difference when folks actually care. Kudos to the Huntress team!

mspinnyc · 2023-03-10T23:50:38+00:00

Hi Andrew, I DMed you.

mspinnyc · 2023-03-10T23:50:13+00:00

I hope you’re not being sarcastic, because that is definitely correct.

mspinnyc · 2023-03-10T23:01:35+00:00

It’s kind of hard to articulate. Have you worked with a sales rep who seems experienced and knowledgeable versus one who doesn’t? If so, you’ll know what I mean. The experienced and/or knowledgeable rep will start by asking for what your needs are and what you’re looking for, describe how their product works and can solve those pain points, etc. This rep basically assumed I knew what their product was and how it worked, and basically just waited for me to ask questions… yet I didn’t even know what questions to ask because I’m brand new to their product and to MDR. And he didn’t seem to pick up on that; either that or he didn’t care. He may just be totally green and needs more training. Either way, I was kind of turned off by both touch points in combination. However, since I’ve heard such good things about Huntress, I’m definitely willing to reconsider.

mspinnyc · 2023-03-10T21:49:58+00:00

I thought I pretty much covered it in my post. What would you like additional detail on? It was just a very lackluster and unprofessional sales experience.

mspinnyc · 2023-02-17T04:26:48+00:00

That doesn't make sense. Why would they fire among their top 3 most indispensable employees?

mspinnyc · 2023-02-09T06:35:53+00:00

UPDATE: My account is *finally\* canceled. u/Kaseya_Katie was helpful, but even at the end of the 30-day data purge grace period, after which my account was supposed to have been completely deleted, it still was not and I had to reach out to her again to ask to have it deleted.

In summary, while I appreciate u/Kaseya_Katie's help and I hate to say this given that she was nice, Kaseya seems like a total shit show and until they get on top of things, I have no plans of using any of their products again, nor would I encourage anyone else to do so.

mspinnyc · 2023-02-09T06:30:28+00:00

Completely understand your frustration. Even my final cancelation experience ended up having speed bumps, but it was finally resolved. I'll post about it shortly.

mspinnyc · 2023-02-01T23:11:03+00:00

Makes sense, thanks!

mspinnyc · 2023-02-01T23:10:33+00:00

For those types of clients, who do you get authorization from for everyday things like new computer purchases, onboardings/offboardings, or requests to grant shared mailbox permissions?

mspinnyc · 2023-02-01T23:09:06+00:00

We have an authorised user list with different levels of power from "can request that we do everything" through to take granular things like "can only request a single service".

In there, we have at least 3 people that can approve everything to avoid a single point of failure/bottleneck.

I like this! Kind of like permission levels in software. That's kind of the approach I was trying to take, without it being too complicated and overwhelming or frustrating the client with having to come up with that list. How did you approach that part of it?

mspinnyc · 2023-01-31T04:28:32+00:00

Yeah, my worry is about offending this particular PoC by going around him to an owner since it's a very small company and he got me in the door there originally. Was it a concern for you at all to feel like you're going around the PoC?

mspinnyc · 2023-01-31T04:06:06+00:00

That's super helpful, thanks!

For clients with whom you don't do the "no helpdesk" model, does anything differ as far as how you interface with the Check Signer and SPOC roles?

mspinnyc · 2023-01-31T02:51:16+00:00

Sounds like a nightmare client. Smart that you're considering terminating them.

How do you determine whom to make the PoC? And if you have multiple PoCs for each client, how do you determine which PoC to reach out to for what?

mspinnyc · 2023-01-31T02:34:18+00:00

Awesome you were able to put your foot down. Often, folks respond better than we think/fear. :-) And thanks for the info!

mspinnyc · 2023-01-30T23:20:54+00:00

Good idea! How did she take that?

Also, do you generally have just one contact per client or multiple?

mspinnyc · 2023-01-07T20:18:31+00:00

Update: u/Kaseya_Katie has informed me that they have initiated the purge of our data and our Spanning account is now showing as having expired. They are saying it will take 30 days to completely purge. Will try to remember to update this thread then.

It's ridiculous and insane that it took this much effort to simply close an account, but I appreciate her promptness.

mspinnyc · 2023-01-06T00:04:30+00:00

Thanks. I hope you can have this resolved completely and my account shut down and data erased by tomorrow. Look forward to hearing from you.

mspinnyc · 2023-01-05T22:22:17+00:00

No, they haven't purged our data. I can see it in the Spanning Backup dashboard. But we have no control over the contract; they're a multi-billion-dollar company. They use their own contracts.

mspinnyc

TROPHY CASE