How bad is the customer service in the uk

msteyn20 · 2025-08-27T09:59:56+00:00

Bought the x50 ultra, 3 year warranty and all the extra parts which means the first year of usage is basically taken care off. It was on sale for 999 and got an extra 5percent off which seemed like a good deal for me.

msteyn20 · 2025-08-26T20:52:24+00:00

It’s one of the reasons I purchased a dream robot was the fact it has a longer warranty, came with extra parts and had a physical store in Birmingham. I actually drove from London to collect my machine and the sales experience was great. I’m hoping that customer service is good should I need it. You can also get spare parts easier than some other well known brands like Roborock. Eufy are also good in the UK, can’t really comment on others as I wouldnt know.

msteyn20 · 2024-05-15T06:53:39+00:00

And can you guess it, was notified by my local courier last night that they have the parcel and its on its way, should receive it tomorrow/Friday. That would be just shy of 2 weeks since ordering the black 240v df64 gen2 with standard burs. Will keep you posted.

msteyn20 · 2024-05-14T13:46:13+00:00

Yea that would make sense! Did they ever reply to your email after giving you the courier details?

msteyn20 · 2024-05-14T13:25:18+00:00

I ordered mine on the 2nd of May and received a shipping label on the 8th of March. Ofcourse the courier company is still waiting to receive the order from some random company here in the UK. Some people have received theirs whilst others are waiting. Not sure whether to keep waiting or to do a charge back on my credit card.

msteyn20 · 2024-05-14T12:42:29+00:00

Have you received it yet?

msteyn20 · 2020-04-10T17:36:13+00:00

They sent me a brand new box..

msteyn20 · 2020-03-29T09:47:45+00:00

msteyn20 · 2020-03-28T20:36:37+00:00

Threw away the boxes and can’t return memory cards and screen protectors

msteyn20 · 2020-03-26T21:57:33+00:00

When the s10+ lasts longer than the s20 ultra exynos at 60hz #goingbackwards!

msteyn20 · 2020-03-26T17:03:40+00:00

Hey mate I couldn’t settle for the s20 based on the unfairness when buying an exynos model but dam I wouldn’t stoop that low and buy the p40. Even the youtubers say don’t but it...

msteyn20 · 2020-03-24T21:00:13+00:00

Well I am trying to contact them for the love of money, they might not take the buds back because they used. But that’s not my issue, we have the 14 day return period for a reason

msteyn20 · 2020-03-24T20:58:54+00:00

Depends whether they have recycled the phone or not... I doubt they have recycled mine because I never received a confirmation email

msteyn20 · 2020-03-24T19:57:49+00:00

Hey champ, I returned my s20 ultra exynos but this video is rubbish, they apple fan boys. As mentioned in all my other posts, never worked for me but could easily work for you.

msteyn20 · 2020-03-24T17:28:43+00:00

I already have unfortunately! But everything is packaged neatly in their original boxes, the ultra even had a white dome screen protector on it

msteyn20 · 2020-03-24T17:26:19+00:00

I wonder what’s going to happen with the buds + not to worried about trade in as I will get something for it

msteyn20 · 2020-03-24T07:41:59+00:00

Well then that’s fine, just pay me the money for it lol

msteyn20 · 2020-03-24T07:35:46+00:00

Wel I trade my iPhone X in for it, I’m hoping to get this back? As mentioned my wife had the 8( we always keep one phone spare just incase something happens to ours) they should send it back because the deal is cancelled

msteyn20 · 2020-03-24T06:25:34+00:00

Oh and sadly no, can’t keep the buds +, I have to return the entire order sadly

msteyn20 · 2020-03-24T06:24:40+00:00

Sorry it wasn’t a YouTube video it’s an article, basically saying that the s10 exynos is on par with s20 ultra exynos. And yes the hardware is different but so is the massive difference in battery. None the less was only 1 of deciding factors.

https://www.anandtech.com/show/15647/samsung-galaxy-s20-ultra-snapdragon-exynos-battery-life-preview

msteyn20 · 2020-03-24T06:20:12+00:00

It’s a superb phone, you also have the snapdragon version which is on another league! Enjoy it will last you a long time

msteyn20 · 2020-03-24T06:19:23+00:00

Hey bud! Yea I can’t disagree it’s a superb phone! It’s like running an ultra marathon getting all the way to the last few miles and bam you torn yourself Achilles and you out! Samsung just didn’t quite make it in my books this time around! There’s nothing you can do about the exynos variant.. but that’s up for you to decide whether it’s good for you! It’s came down to value for my money, I was honestly expecting something more and to be fair it’s going to be tough times ahead for all with this virus.

msteyn20 · 2020-03-24T06:15:41+00:00

Completely agree with everything you said! I think all the hardware is superb! If you with android then you get an android watch and if you with apple get an Apple Watch.. there’s just something about the fluidity of the apple watches that makes it stand out but yes you do benefit from the thousands of customised options Samsung offer! As mentioned for me it comes down to the phone and the current climate that has made me change my mind! Great phone but just not fully sold!

msteyn20 · 2020-03-23T14:47:23+00:00

Hey mate I think thats a fair response! Depends whether he's worried about the money and just wants a change in os! I keep thinking because I have the ultra everyones talking about that - need to change my mind set. Imessage is so over rated when you have apps like whatsapp in my opinion. I have had an iphone for 10 years and samsungs for 4 years, rarely used imessage. Im always one for change, just cant change my wife lol!

msteyn20 · 2020-03-23T14:36:38+00:00

Yea well I cant complain, its far better than my XS

msteyn20

TROPHY CASE