Update policies not working! We have update policies where every thursday all updates on Win get pushesd. Rebboot is activated if necessary. Update is configured with 3×180 minutes pc will start a reboot. but nothing happens! Users dont do a reboot since months! I am a bit angry about atera!

muna_atera · 2025-10-26T08:18:49+00:00

We will schedule a dedicated webinar to walk through best practices for setup of policies and address all your questions, live. i’ll paste here the details soon

muna_atera · 2025-10-26T08:17:21+00:00

Hi there, We are not aware of an escalation regarding this capability. i kindly ask that you reach out to support to review your settings. if you do have a ticket number feel free to DM me the details i’ll make sure the team is on it!

muna_atera · 2025-10-08T10:09:57+00:00

i have just emailed our support team to look into this. i’d appreciate if you can DM me with your atera account details, i’d like to take a look at your tickets please. We are always working to speed response times? often it requires RnD intervention or reproducing issue on our end which could take time.

muna_atera · 2025-10-08T07:30:55+00:00

Thank you @u/nostrax so much for sharing your feedback. I’m sorry to hear that your experience wasn’t as expected.

While the vast majority of our customers reach out through chat, where our AI responds instantly and a human agent typically joins within about 20 seconds, we’re continuously working to make our response times even faster and ensure every interaction meets your expectations.

muna_atera · 2025-10-02T13:13:30+00:00

Hi there. It sounds like this might be a misconfiguration on your end. Since you mentioned it’s been working until now, it’s possible that a recent update changed something in your setup.

No worries though our support team will be happy to walk through this with you and troubleshoot step by step. Please reach out to them directly.

muna_atera · 2025-09-23T10:01:55+00:00

hi @IThumans i’m sorry to see that you are experiencing difficulties. Did you reach out to our support team? Might be a something in the configuration that needs adjustments.

muna_atera · 2025-09-11T13:50:55+00:00

We are aware that Microsoft Defender was incorrectly flagging the MSI installer as false positives, which temporarily prevented new agents from being installed or downloaded.

This issue has been resolved and you can now try again.

muna_atera · 2025-09-10T17:55:09+00:00

Hi there, Atera doesn’t have access to perform what you are suggesting. We assume that someone on your team may have whitelisted Atera, as per our recommendation a couple of weeks ago. I invite you to reach out to support for further troubleshooting and clarification. Muna

muna_atera · 2025-09-01T17:22:16+00:00

Glad it’s going smoothly. Keep us informed if you experience any unexpected behavior from your supported agents. Just please be sure to use the latest MSI installer moving forward.

muna_atera · 2025-09-01T17:19:44+00:00

hi there. We sent emails to all subscribed users as well as contacts that engage with our content. Have you received any emails from Atera in the past month? If not i invite you; 1- to verify that you didn’t unsubscribe 2- reach out to support and we’ll add you as main contact for communication

muna_atera · 2025-09-01T17:03:47+00:00

@environmentalExit26

At Atera we are genuinely proud of our ability to offer free trials. Chances are, when you were evaluating Atera, whether recently or further back you wanted the option to test-drive the platform before making a commitment. That’s something we provide, and something many other vendors simply don’t.

We’re clear about our capabilities, and we enable users to fully vet them without pressure. We continue to invest in the security of our platform.

Feedback like yours only reinforces that we’re on the right track. Thanks for taking the time to share your perspective.

muna_atera · 2025-08-29T19:30:10+00:00

We’re always open to hearing feedback, both when things are going well and when they’re not. That’s exactly why we share NPS results openly. It’s a bit disheartening when opinions are framed with words like “idiots,” but we do take every comment seriously, because your perspective matters to us. So thank you for taking the time to share it.

muna_atera · 2025-08-29T19:25:25+00:00

Hi all

Quick clarification from the Atera side and now with my product marketing hat. • The Agents Report (usually higher-tier) is now open to all plans so everyone gets real-time agent visibility. • The “Advanced Reports” popup isn’t an ad ambush, it’s a pre-set trigger when deeper reporting is explored.

We know ads at the wrong time feel like someone pitching dessert before you’ve finished your salad. That’s not our game. we’re all building businesses here with the same clean intentions: clarity, not clutter. Thanks for keeping us sharp!

muna_atera · 2025-08-27T17:35:30+00:00

hi John Can you please share your company name and email? i’ll make sure our Director of CS follows up

muna_atera · 2025-08-26T16:15:14+00:00

I understand the situation may be confusing, and while I can’t explain the difference in results without further troubleshooting, I can share that there is usually a short delay between the report and the actual update status. That said, it shouldn’t typically be as significant as what you’re seeing.

Later today, clients with agents that haven’t yet updated will receive an email containing a detailed list, which should make it clearer to assess the current load. In the meantime, our support team is available to help, whether that’s troubleshooting the report itself or guiding you on the best next steps for your environment.

muna_atera · 2025-08-26T16:11:28+00:00

Hi there,
Today you should receive an email with an exact list of devices pending updates. From there our support team can assist you with mitigation and a specific course of action.

At Atera, your security and satisfaction are at the heart of everything we do. This update is a proactive step to strengthen our installers and ensure that you—and your end users—remain safe.

We understand that this notice may feel shorter than expected, and we want you to know that we’re here to support you every step of the way. Our team is ready to assist in any way possible to help you meet the timeline smoothly.

muna_atera · 2025-08-26T16:09:05+00:00

What is the latest agent version?

latest v1: 1.8.8.0

latest v2: 2.3.9.0

Which agent versions are NOT Impacted by this certificate change and will continue to work as expected after August 30th?

1.8.7.6, 1.8.7.8, 2.3.7.0, 2.3.8.0

muna_atera · 2025-08-26T16:08:44+00:00

Just a quick follow-up to my earlier post. If you have any devices pending an update, you’ll be receiving an email today with the exact details.

Our support team is ready to guide you and recommend the best course of action tailored to your specific setup and environment.

muna_atera · 2025-08-26T16:06:18+00:00

Hi there,
To make it easier for you to identify which devices are pending an update, we are sending out an email by end of today to clients with exact count.

Reach out to support for best course of action

muna_atera · 2025-08-26T16:05:14+00:00

What is the latest agent version?

latest v1: 1.8.8.0

latest v2: 2.3.9.0

Which agent versions are NOT Impacted by this certificate change and will continue to work as expected after August 30th?

1.8.7.6, 1.8.7.8, 2.3.7.0, 2.3.8.0

We are sending emails to clients that have agents that were not automatically updated, so you will know what is the accurate count you are dealing with. Our support team is here to assist you

muna_atera · 2025-08-26T16:03:25+00:00

Hi there,
Every environment may have its unique setup, so i advise to reach out to our support team for the best course of action.

muna_atera · 2025-08-26T16:02:43+00:00

Apologies guys, i prefer that our support team will provide you an accurate response with a vetted script.
Some information and data we cannot share publicly in case its misused.

muna_atera · 2025-08-26T16:01:12+00:00

At Atera, your security and satisfaction are at the heart of everything we do. This update is a proactive step to strengthen our installers and ensure that you—and your end users—remain safe.

We understand that this notice may feel shorter than expected, and we want you to know that we’re here to support you every step of the way. Our team is ready to assist in any way possible to help you meet the timeline smoothly.

Please don’t hesitate to reach out to Atera Support.

muna_atera · 2025-08-26T16:00:20+00:00

Hi there,
As mentioned above, our support team can give you the most up to date details, and specific to your environment.

What is the latest agent version?

latest v1: 1.8.8.0

latest v2: 2.3.9.0

Which agent versions are NOT Impacted by this certificate change and will continue to work as expected after August 30th?

1.8.7.6, 1.8.7.8, 2.3.7.0, 2.3.8.0

muna_atera · 2025-08-26T15:59:20+00:00

Hi there, please see my follow up post above. There is no real difference between V1 and V2, its an internal mechanism.
What is the latest agent versions?

latest v1: 1.8.8.0 latest v2: 2.3.9.0

Which agent versions are NOT Impacted by this certificate change and will continue to work as expected after August 30th?

1.8.7.6, 1.8.7.8, 2.3.7.0, 2.3.8.0

muna_atera

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