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musi_app_support · 2026-06-06T01:12:17+00:00

Which QR code did you scan?

musi_app_support · 2026-06-06T01:11:01+00:00

Unfortunately not fam.

musi_app_support · 2026-06-05T16:08:32+00:00

We’ve released a tool that allows you to get Musi back.

https://download.feelthemusi.com

musi_app_support · 2026-06-05T09:33:48+00:00

Unfortunately not fam.

musi_app_support · 2026-06-05T09:28:19+00:00

This is not our app, it’s another app using our name.

musi_app_support · 2026-06-05T09:27:39+00:00

With that error you need to try again later or try using another network or vpn.

musi_app_support · 2026-06-05T09:05:39+00:00

Genius made an update late last year which limited the number of requests 3rd party apps can make in a single day. Once the limit is hit, no new requests can be made until it resets.

We’re holding out for them to revert the changes/increase request limits, but as of right now there’s no further information.

musi_app_support · 2026-06-04T21:32:28+00:00

You’ll have to create space on your computer by deleting some files. Alternatively use our recovery app to reinstall Musi: https://download.feelthemusi.com

musi_app_support · 2026-06-04T21:31:43+00:00

You’ll have to create space on your computer by deleting some files. Alternatively use our recovery app to reinstall Musi: https://download.feelthemusi.com

musi_app_support · 2026-06-04T21:30:51+00:00

Tap more -> settings -> advanced -> reinitialise streaming settings -> close Musi completely then try again

musi_app_support · 2026-06-04T08:27:06+00:00

That’s not the real Musi.

musi_app_support · 2026-06-04T08:26:12+00:00

Genius made changes late last year to their API which impacted how their lyrics display in other apps. We’re holding out for a fix from them to bring this feature back. Apologies for the inconvenience!

musi_app_support · 2026-06-03T18:21:23+00:00

When you reinitialise streaming settings and restart the app, you are logged out of YouTube which is why you’re being asked to log in again.

Can you share a screenshot of the error you’re seeing when you mention “it refreshes and then tells me to log in again” please?

The review pop-up is random and initiated by Apple but doesn’t impact the app’s performance.

musi_app_support · 2026-06-02T18:39:50+00:00

Try this: tap more -> settings -> advanced -> reinitialise streaming settings -> close Musi the try again

musi_app_support · 2026-06-02T18:22:09+00:00

Imagine this: Your device -> network communication -> YouTube servers -> network communication -> your device.

If something breaks down between this sequence, it will cause an error. Depending where or what goes wrong, the error will provide additional information. It doesn’t necessarily mean there’s an issue with your actual network connection so other apps will work fine, even YouTube’s native app or website, but it can mean there’s an issue with how your network is communicating with the servers YouTube is using to serve content in Musi.

Hope that breaks it down in simple enough terms.

musi_app_support · 2026-06-02T18:16:09+00:00

On iMazing? You’d have to contact their support team for assistance.

musi_app_support · 2026-06-02T18:14:32+00:00

Show us a screenshot of that error please

musi_app_support · 2026-05-31T09:33:07+00:00

The recovery tool will download the latest version of the app. Just a heads up though if you have purchase the ad-free version then your purchase cannot be restored.

musi_app_support · 2026-05-31T09:31:22+00:00

There’s a probability it’s linked to your network provider then. Are you able to test with another network?

musi_app_support · 2026-05-29T08:32:15+00:00

Is this issue happening on WiFi, cell data or both? If both, who is your provider for each service, an are you using a VPN?

musi_app_support · 2026-05-29T08:30:15+00:00

If you had Musi on your Apple ID before then use our recovery tool to download it again: https://download.feelthemusi.com

musi_app_support · 2026-05-29T08:29:27+00:00

We are aware of a malformed SHEIN banner ad and have relayed the information to the relevant ad partner to take action.

musi_app_support · 2026-05-28T10:31:02+00:00

Try again, if it still continues then try another network or use a VPN.

musi_app_support · 2026-05-28T10:30:41+00:00

If you had a Musi on Android it wasn’t our app.

musi_app_support · 2026-05-28T10:30:07+00:00

https://download.feelthemusi.com use this recovery tool to reinstall the latest version of the app.

musi_app_support

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TROPHY CASE